topic Re: Slow Broadband in Full Fibre

Slow Broadband

Shona13 — Tue, 19 Mar 2024 15:08:23 GMT

I am meant to be getting 150mbps and I am not. I have 1 phone connected and 1 TV and 1 Xbox when playing the Xbox the games lagg out something serious!

Re: Slow Broadband

Chris-TalkTalk — Tue, 19 Mar 2024 15:24:17 GMT

Hi Shona13,

Can you please update your community profile to include your TalkTalk home telephone number or account number, and we'll take a look at this for you

Chris

Re: Slow Broadband

Shona13 — Tue, 19 Mar 2024 15:28:12 GMT

I’ve updated it I think.

Re: Slow Broadband

Shona13 — Tue, 19 Mar 2024 18:10:26 GMT

I am now on Kbps taking 10 hours for a 6GB update…

Re: Slow Broadband

Anonymous — Wed, 20 Mar 2024 07:07:54 GMT

Good morning,

Thank you. I've run a test on the line now which is clear. What speeds do you see if you run a wired speed test directly at the ONT? Are you currently using a wifi hub or an eero?

Thanks

Michelle