topic Re: Wifi extender in Full Fibre

Wifi extender

Charlie_b — Wed, 21 Feb 2024 12:45:59 GMT

Since installing full fibre, the router has been moved to a less central position in the house and the WiFi doesn't reach all the rooms. Thinking of getting a booster. How do I get the TalkTalk one? Not easy to work out how to do this on TalkTalk's website!

Re: Wifi extender

Anonymous — Wed, 21 Feb 2024 12:50:31 GMT

Hi Charlie,

Are you currently using a wifi hub or an eero please?

Thanks

Michelle

Re: Wifi extender

Charlie_b — Wed, 21 Feb 2024 12:56:14 GMT

Hi Michelle, Thanks - we're using a wifi hub. It says 'Grand Stream' on it.

Re: Wifi extender

Anonymous — Wed, 21 Feb 2024 13:01:52 GMT

Hi Charlie,

Just to confirm, does it look like the below? The grandstream should be a digital voice adapter for VOIP.

Setting up your eero | Future Fibre | TalkTalk Help & Support

Thanks

Michelle

Re: Wifi extender

Charlie_b — Wed, 21 Feb 2024 13:11:24 GMT

Hi Michelle

It looks like the Fibre Connection box. We were supplied with an Eero but the engineer could not use it because it needed more output sockets I think. We are therefore using the same modem we had before.

Re: Wifi extender

Charlie_b — Wed, 21 Feb 2024 13:12:02 GMT

Sorry, router not 'modem'

Re: Wifi extender

Debbie-TalkTalk — Wed, 21 Feb 2024 13:18:06 GMT

Hi Charlie_b

I can send you a WIFI booster for testing to see how the connection compares, would you like me to arrange this?

Re: Wifi extender

Charlie_b — Wed, 21 Feb 2024 13:28:43 GMT

Yes, that would be great. Thank you.

Re: Wifi extender

Debbie-TalkTalk — Wed, 21 Feb 2024 13:33:18 GMT

Hi Charlie_b

Please can you add your name and TalkTalk account number to your Community Profile, I can then send this out for you.

Thanks

Debbie

Re: Wifi extender

Charlie_b — Tue, 19 Mar 2024 18:22:05 GMT

Hi Debbie,

I didn't receive this Booster, but would still like to try one. I'm pretty sure I added the information you needed on my Community Profile, but is there anything else I need to do?

Thanks,

Charlotte

Re: Wifi extender

Chris-TalkTalk — Wed, 20 Mar 2024 10:20:21 GMT

Hi Charlotte,

I'm really sorry but unfortunately I can't order the booster for you as it isn't specified for your package. I can send wifi extenders if you want to give them a try?

Chris

Re: Wifi extender

Charlie_b — Wed, 20 Mar 2024 14:55:11 GMT

Hi Chris,

Yes it would be great if we could give those a try please. Many thanks,

Charlotte

Re: Wifi extender

Chris-TalkTalk — Wed, 20 Mar 2024 15:30:14 GMT

OK Charlotte, I've ordered them, they should be with you within a couple of working days

Chris

Re: Wifi extender

BANAKYN — Sat, 02 Nov 2024 12:11:12 GMT

Hello, can i get a wifi extender

Re: Wifi extender

KeithFrench — Sat, 02 Nov 2024 13:19:56 GMT

Hi @BANAKYN

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

When you do create your own thread, please state the make/model of router that you currently have & why you think you need a WiFi extender.

Thanks.

Re: Wifi extender

kt222 — Wed, 29 Jan 2025 20:26:12 GMT

honestly this new fibre is absolute rubbish..i've had the same problem as you ,im in a 3floor house .old Reuter was in middle floor never a problem the new one on bottom floor now top floor gets no service absultly awful,, don't know why they changed if they cant provide the same or better service

Re: Wifi extender

Gliwmaeden2 — Wed, 29 Jan 2025 22:37:42 GMT

See above, @kt222, - you need to start your own thread.

Re: Wifi extender

Anonymous — Thu, 30 Jan 2025 06:55:31 GMT

Hi @kt222

As advised, please can you create your own topic and we can look into this for you.

Thanks

Michelle