topic hub2 wifi channel keeps changing in Full Fibre

hub2 wifi channel keeps changing

nseedy — Mon, 25 Mar 2024 15:57:45 GMT

Looking Through posts it seems to be because of wifi optimisation. Can you please turn this off on my router.

Re: hub2 wifi channel keeps changing

Debbie-TalkTalk — Tue, 26 Mar 2024 07:03:45 GMT

Hi nseedy

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch off the WIFI optimisation for you.

Thanks

Debbie

Re: hub2 wifi channel keeps changing

Debbie-TalkTalk — Tue, 26 Mar 2024 07:31:16 GMT

Hi @nseedy

Thanks for updating your Community Profile 🙂

I've switched the WIFI optimisation off, please let us know how the connection compares.

Debbie

Re: hub2 wifi channel keeps changing

Debbie-TalkTalk — Wed, 27 Mar 2024 08:35:45 GMT

Hi @nseedy

How's the connection been since the WIFI optimisation was switched off?

Re: hub2 wifi channel keeps changing

nseedy — Wed, 27 Mar 2024 08:48:06 GMT

Everything seems much better since wifi optimisation was turned off. My cameras are more stable and connect quicker. Fingers crossed it stays that way. Why not enable users to switch this themselves?

Re: hub2 wifi channel keeps changing

Debbie-TalkTalk — Wed, 27 Mar 2024 08:57:41 GMT

Hi @nseedy

I'm so glad to hear this.

I have fed back to our Devices Team in regards to customers having access to do this themselves and this is being looked into.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

Re: hub2 wifi channel keeps changing

nseedy — Tue, 16 Apr 2024 07:09:08 GMT

It's been nearly 3 weeks now since wifi optimisation was turned off on my router and it has made a huge difference to the reliability of my network. Not had any issues with cameras going offline and my smart TV is also performing much better. TV now records when set to do so and the channel lists stays consistent. Wish this change had been done ages ago.

Re: hub2 wifi channel keeps changing

Debbie-TalkTalk — Tue, 16 Apr 2024 07:16:00 GMT

Hi nseedy

That's great news, thanks for letting us know 🙂

Debbie