topic Re: Auto compensation not credited in Full Fibre

Auto compensation not credited

arcticblue — Mon, 25 Mar 2024 19:38:16 GMT

Hiya,

when will my account receive the automatic compensation for the delay in service?

The go live date was 22-02-2024, the original installation date was for 12-01-2024 so I should get credit for 40 days at £5.83 per day.

Re: Auto compensation not credited

ferguson — Mon, 25 Mar 2024 20:15:15 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Auto compensation not credited

arcticblue — Mon, 25 Mar 2024 20:24:54 GMT

Cheers mate, I appreciate that.

I really appreciate your help.

Re: Auto compensation not credited

Arne-TalkTalk — Tue, 26 Mar 2024 10:04:30 GMT

Hi arcticblue

I have asked the Auto compensation team to investigate,

Once the investigation is complete you will receive an SMS/Email.

Regards

Re: Auto compensation not credited

arcticblue — Tue, 26 Mar 2024 10:09:31 GMT

Thank you Arne. Your support is greatly appreciated.

Re: Auto compensation not credited

Arne-TalkTalk — Tue, 26 Mar 2024 10:33:44 GMT

No problem.