topic Re: Router Boosters request in Full Fibre

Router Boosters request

Anneprit — Wed, 27 Mar 2024 19:35:50 GMT

May I order 2 x Free of charge boosters for 2 rooms with TV’s in as since Fibre installed I’m not getting full service of Netflix Prime Disney I Player etc in the other rooms bedroom kitchen

there was no problem before

Re: Router Boosters request

Chris-TalkTalk — Thu, 28 Mar 2024 07:02:52 GMT

Hi Anneprit,

Can you please update your community profile to include your:

Name
TalkTalk home telephone number or account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Router Boosters request

Anneprit — Thu, 28 Mar 2024 08:23:34 GMT

I have updated my Community Profile as requested

Re: Router Boosters request

Gliwmaeden2 — Thu, 28 Mar 2024 08:29:08 GMT

We seem to have two concurrent topics for this:

https://community.talktalk.co.uk/t5/Full-Fibre/Access-to-Netflix-I-Player-in-all-rooms/td-p/3031709

Re: Router Boosters request

Chris-TalkTalk — Thu, 28 Mar 2024 10:50:55 GMT

OK thanks. Are you currently using an eero?

Chris

Re: Router Boosters request

Anneprit — Thu, 28 Mar 2024 12:09:56 GMT

Yes

Re: Router Boosters request

Chris-TalkTalk — Thu, 28 Mar 2024 12:26:16 GMT

When you say that you are not getting full service on the two TV's what do you mean exactly?

Chris

Re: Router Boosters request

Anneprit — Thu, 28 Mar 2024 12:37:42 GMT

There is a TV in lounge connected to Eero.

There i a TV in kitchen and TV in bedroom. When apps such as Netflix, Prime, I Player etc are utilised they only play for a short time and they stop and then a message appears asking to re-start the app. Very annoying!

Re: Router Boosters request

Chris-TalkTalk — Thu, 28 Mar 2024 12:55:12 GMT

OK, I can send another eero to test with, too see if this resolves the issue. Would you like me to arrange this?

Chris

Re: Router Boosters request

Anneprit — Thu, 28 Mar 2024 12:58:47 GMT

I think supplying the boosters for each TV would be better.

Re: Router Boosters request

Chris-TalkTalk — Thu, 28 Mar 2024 13:00:46 GMT

We wouldn't supply a booster for each TV, a second eero is probably the best option

Chris

Re: Router Boosters request

Anneprit — Thu, 28 Mar 2024 13:09:22 GMT

I'd like to try the 2nd Eero.

Re: Router Boosters request

Anneprit — Thu, 28 Mar 2024 13:17:21 GMT

Yes please arrange. Thanks

Re: Router Boosters request

Chris-TalkTalk — Thu, 28 Mar 2024 13:51:30 GMT

OK, I'll order the eero now

Chris

Re: Router Boosters request

Anneprit — Thu, 28 Mar 2024 14:08:31 GMT

Thank you

Re: Router Boosters request

Chris-TalkTalk — Thu, 28 Mar 2024 14:09:28 GMT

No problem 🙂

Re: Router Boosters request

Anneprit — Thu, 28 Mar 2024 14:10:58 GMT

I only want it if it is free

otherwise please cancel

My system was working perfectly on all 2 tvs before I changed to full fibre Eero.

Is there a charge for the 2nd Eero?

Re: Router Boosters request

Chris-TalkTalk — Thu, 28 Mar 2024 14:12:13 GMT

No there's no charge for the 2nd eero

Chris

Re: Router Boosters request

Anneprit — Thu, 28 Mar 2024 14:15:38 GMT

I just received an email with a charge of £89 for it (?)

Re: Router Boosters request

Chris-TalkTalk — Thu, 28 Mar 2024 14:18:53 GMT

Sorry, just ignore the email, it's sent automatically when we order an eero, I confirmed before I submitted the order that the cost is £0.00

Chris