topic Re: Full fibre is working however VOIP landline is not in Full Fibre

Full fibre is working however VOIP landline is not

lou63 — Thu, 04 Apr 2024 04:42:11 GMT

Hello,

After upgrading my package from fast broadband and phone calls (copper line) to Full Fibre 500 with VOIP, while retaining my existing phone number, while my fibre connection is working perfectly I have encountered a problem with the VOIP landline functionality. Specifically, I am unable to make outbound calls or receive incoming calls, despite the presence of a dialing tone. Upon attempting calls, both outbound and inbound, I am consistently met with a continuous beep-beep noise.

It is worth noting that upon receiving the TalkTalk equipment, I did not receive a Grandstream digital voice adaptor. Consequently, my son bought me one from eBay and diligently configured it as per the provided instructions on the TalkTalk website. However, despite our efforts, only two blue LED lights illuminate, signifying internet connectivity and power. Notably, during attempted calls, the blue LED indicator for the phone flashes intermittently and ceases upon call termination.

In our troubleshooting attempts, my son has executed a factory reset on the Digital Voice Adaptor and even attempted a direct connection to the ONT installed by Openreach. Also, I have even tried the digital voice app Regrettably, these efforts have not yielded a resolution.

Your expertise and guidance in rectifying this matter would be greatly appreciated.

Re: Full fibre is working however VOIP landline is not

Chris-TalkTalk — Thu, 04 Apr 2024 08:27:41 GMT

Hi lou63,

Just to confirm, are you using the DVA with an eero?

Chris

Re: Full fibre is working however VOIP landline is not

lou63 — Thu, 04 Apr 2024 12:25:05 GMT

Hi Chris,

Yes, this is correct.

Re: Full fibre is working however VOIP landline is not

Chris-TalkTalk — Thu, 04 Apr 2024 13:51:11 GMT

Thanks. Can you try the following plug the DVA (grandstream) into the ONT, wait for the broadband light to come on then perform a pinhole reset of the DVA, this should get the phone light back on within about 5 mins, once that comes on can you change setup back to normal. Please let us know how you get on

Chris

Re: Full fibre is working however VOIP landline is not

lou63 — Thu, 04 Apr 2024 16:07:14 GMT

Hi Chris,

I followed your instructions, but unfortunately, I'm still experiencing the same problem. I remember that when Openreach installed the ONT recently, my old copper line was still functional. However, since upgrading the landline to VOIP around two weeks ago, the old line has ceased working altogether.

Do you have any insights into what might be causing this issue?

Re: Full fibre is working however VOIP landline is not

Chris-TalkTalk — Fri, 05 Apr 2024 05:27:16 GMT

Thanks for trying that, I think we should try one of our DVAs, would you like me to send one?

Chris

Re: Full fibre is working however VOIP landline is not

lou63 — Fri, 05 Apr 2024 05:51:09 GMT

Hi Chris,

I spoke to someone on online chat the other day and they are sending one out to me.

Re: Full fibre is working however VOIP landline is not

Chris-TalkTalk — Fri, 05 Apr 2024 05:52:27 GMT

OK, thanks for letting me know, please let us know how you get on with the new DVA

Chris

Re: Full fibre is working however VOIP landline is not

lou63 — Thu, 18 Apr 2024 15:31:56 GMT

Hi Chris,

Sorry for the late response. Everything is working now as it should.

Kind regards

Re: Full fibre is working however VOIP landline is not

Debbie-TalkTalk — Fri, 19 Apr 2024 06:11:38 GMT

Hi lou63

That's great news, thanks for letting us know 🙂

Debbie