topic Internet bad if different rooms of 2 bed flat in Full Fibre

Internet bad if different rooms of 2 bed flat

Crappyservice — Thu, 04 Apr 2024 18:54:03 GMT

I have a 2 bedroom flat, the broadband in some rooms is very poor. Can't get Talktalk to understand the problem. Have done speed tests in each room, it comes up with "status Good" even though the speeds are so different. Why is this and why can't Talktalk understand the problem?

Re: Internet bad if different rooms of 2 bed flat

Divsec — Thu, 04 Apr 2024 19:20:51 GMT

Hi @Crappyservice a bit more detail could really help, please.

Are the tests on the same device in different rooms?

5ghz or 2.4 ghz.?

Is the speed to the router constant?

How are your ethernet speeds?

Apple or Android.?

Looking forward to hearing.

Re: Internet bad if different rooms of 2 bed flat

Chris-TalkTalk — Fri, 05 Apr 2024 05:30:07 GMT

Hi Crappyservice,

Can you please answer Divsec's questions and we'll be happy to look into this for you

Chris

Re: Internet bad if different rooms of 2 bed flat

Crappyservice — Fri, 05 Apr 2024 08:02:05 GMT

Hi Divsec,

It was done on an android phone, same one in each room. I am not sure about 2.5 or 5 ghz. The signal can drop off.

Would my thick walls make a difference?

I don't know ethernet speeds.

I could try later today with a laptop to do another speed check.

Regards

Re: Internet bad if different rooms of 2 bed flat

Chris-TalkTalk — Fri, 05 Apr 2024 08:06:05 GMT

Yes thick was can affect wifi signal strength. If you could run a couple of speed tests on your laptop that would be helpful

Chris