topic Re: Full Fiber in Full Fibre

Full Fiber

Brnchy — Sat, 23 Mar 2024 18:05:07 GMT

Hi.. First time on her ....Had cityfiber instal full fiber on 1/3/24...since that day it has not worked... only power light and PON light on green.. no data light ...no other light on ONT box...Contacted TalkTalk on numerous occasions about the fault but they said cityfiber issue... cityfiber have now been 3 times and said no issue with cityfiber the issue is wit TalkTalk...I get no where with chat line they just want to keep sending cityfiber out... this is just getting silly...has anyone else had this?

Re: Full Fiber

ferguson — Sat, 23 Mar 2024 19:01:34 GMT

Your topic has been flagged up to the support team here, but bear in mind that they won't be back online until Monday.

Re: Full Fiber

LiamG7 — Sun, 24 Mar 2024 12:34:37 GMT

Similar pains but with openreach. Being told they’ve resolved but no change. Opened official complaint but can’t follow up and speak to someone to make sure the details are captured correctly.

Re: Full Fiber

Anonymous — Mon, 25 Mar 2024 07:49:33 GMT

Hi Brnchy,

I'm sorry to hear this. I've passed this over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

Re: Full Fiber

Anonymous — Mon, 25 Mar 2024 07:50:20 GMT

Hi Liam,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Michelle

Re: Full Fiber

Brnchy — Mon, 25 Mar 2024 08:55:14 GMT

How do i create my own topic please? Im not very good with this kind of thing. Just want my fider connection sorting out please.

Re: Full Fiber

Brnchy — Mon, 25 Mar 2024 08:56:08 GMT

Thank you

Re: Full Fiber

Anonymous — Mon, 25 Mar 2024 08:56:44 GMT

Hi Brnchy,

Apologies for the confusion, this is your own topic, I was just replying to a different member.

Michelle

Re: Full Fiber

Brnchy — Mon, 25 Mar 2024 16:35:37 GMT

I also have an incident number of 0189868. Have tried 3 routers 2 of witch are brand new and 6 new ethernet cables.

Re: Full Fiber

Anonymous — Tue, 26 Mar 2024 06:44:21 GMT

Morning,

Can I just confirm, have the Faults Escalation Team been in touch since my last post?

Michelle

Re: Full Fiber

Brnchy — Tue, 26 Mar 2024 09:05:23 GMT

Hi no.. no one has been in touch... thank you.

Re: Full Fiber

Anonymous — Tue, 26 Mar 2024 09:18:33 GMT

Hi Brnchy,

Apologies, I'll chase this with the team now for an update.

Michelle

Re: Full Fiber

Brnchy — Tue, 26 Mar 2024 12:05:37 GMT

Hi ...The team has now contacted me... i cant talk to them right now as i am at work... will contact them when home...Thank you for contacting them for me 🙂

Re: Full Fiber

Anonymous — Tue, 26 Mar 2024 12:06:45 GMT

Good afternoon,

Thanks for the update and please let us know how you get on.

Thanks

Michelle

Re: Full Fiber

Anonymous — Thu, 28 Mar 2024 10:56:57 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: Full Fiber

Brnchy — Thu, 28 Mar 2024 12:56:32 GMT

I sent phone number etc via text as requested.....couldn't reply to them until 5:30 yesterday evening and got no reply from them either.

late last night the a pale blue light appeared on ONT box DATA light but no connection to New router.... I swapped Ethernet cable and reset router and still no connection....So this morning i still have pale blue DATA light on but Flashing amber still on router. Not heard or had text from them yet today. Did text them about pale blue light.. Thank you

Re: Full Fiber

Anonymous — Thu, 28 Mar 2024 13:03:41 GMT

Hello,

I'm sorry to hear this. I've contacted our Faults Escalation Team again now and have asked if this can be picked up as soon as possible.

Thanks

Michelle

Re: Full Fiber

Brnchy — Thu, 28 Mar 2024 21:15:22 GMT

Hi...Received this text this evening..

this is the error message showing on our end 'Checking the RADIUS authentication session for matching VoIP credentials .....- Internal service error' I have started the process of getting this issue resolved we should have this fixed in the next 3-5 days and I will set a callback with you within that time frame to make sure all the services are working

Thank you for chasing this up..I'll let you know what happens 🙂

Re: Full Fiber

Debbie-TalkTalk — Mon, 01 Apr 2024 10:05:58 GMT

Hi Brnchy

Has our escalations team made contact with you since your last post?

Re: Full Fiber

Brnchy — Tue, 02 Apr 2024 14:29:05 GMT

Hi..... Last message from them was the last one i sent you.. Today is the 5th day although its been a bank holiday ...I have not heard anything. Ont box still the same and router still the same no connection 😞 . Thank you.