topic Re: Full Fibre Internet not connecting. in Full Fibre

Full Fibre Internet not connecting.

Dawy1993 — Sun, 07 Apr 2024 16:33:25 GMT

My Internet just doesn't seem to be connecting no matter how many times I reset it. I've tried removing power to both the Router and the ONT box however the router is remaining amber whilst the ONT box has a solid red light on the service icon.

Re: Full Fibre Internet not connecting.

KeithFrench — Sun, 07 Apr 2024 21:17:23 GMT

You say that you have reset the ONT, but have you turned it off for a full 30 mins. Then when it comes back up again, try an Ethernet connected device (if you have one) directly connected to the ONT in place of the router. What happens then?

Re: Full Fibre Internet not connecting.

Anonymous — Mon, 08 Apr 2024 06:43:56 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle