topic Re: No internet after upgrading fibre package in Full Fibre

No internet after upgrading fibre package

Kxchu — Wed, 10 Apr 2024 05:53:38 GMT

5 days ago I made the upgrade to fibre 500 from fibre 65, I switched to the eero that was shipped out 2 days ago. I was getting the same speeds as before so I called them up and they claimed to have made a manual upgrade to the fibre 500 as apparently I had 2 existing packages on my account that was delayed.

Now I have no internet at all, and no indication if this is from the upgrade process as my account still says fibre 65. Please help

Re: No internet after upgrading fibre package

Chris-TalkTalk — Wed, 10 Apr 2024 06:25:23 GMT

Hi Kxchu,

Can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris

Re: No internet after upgrading fibre package

Kxchu — Wed, 10 Apr 2024 06:33:46 GMT

Done

Re: No internet after upgrading fibre package

Chris-TalkTalk — Wed, 10 Apr 2024 07:36:40 GMT

Thanks for updating your profile. The Fibre 500 upgrade appears to be still going through but delayed. Which lights are currently on, on the ONT?

Chris

Re: No internet after upgrading fibre package

Kxchu — Wed, 10 Apr 2024 07:39:55 GMT

Stable green light on Power and PON, Lan and LOS have no light

Re: No internet after upgrading fibre package

Chris-TalkTalk — Wed, 10 Apr 2024 07:41:15 GMT

OK thanks. Could you switch the ONT off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris