topic Re: Effect of Full Fibre Router on Ring Doorbell in Full Fibre

Effect of Full Fibre Router on Ring Doorbell

allenetc — Fri, 05 Apr 2024 09:01:40 GMT

I have progressed, if that is the right word, from an older TalkTalk router to a newer Full Fibre model. The Ring doorbell, on WiFi update, now says it can't accept a VPN which I don't have.

What security settings need to be changed, presumably in the router, to accommodate something that has worked for years?

Re: Effect of Full Fibre Router on Ring Doorbell

KeithFrench — Fri, 05 Apr 2024 09:39:26 GMT

There should be nothing that needs to change, providing that your Ring Door bell connects OK to the new router (which make/model is the router anyway). You might need to rename the 2.4GHz band to separate it from the 5GHz one,

Re: Effect of Full Fibre Router on Ring Doorbell

allenetc — Tue, 09 Apr 2024 22:07:26 GMT

Keith,

Thank you for your input so far. The router is a SageComm device and the ring doorbell does not list the WiFi as a network although the phone recognises and uses it far beyond the range of the doorbell. I have to put the WiFi netowrk name in manually and still it doesn't work.

Re: Effect of Full Fibre Router on Ring Doorbell

KeithFrench — Wed, 10 Apr 2024 08:30:42 GMT

Are you using your router's correct WiFi password (not the router one)?

Please can you log into the router & go to:-

Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Maintenance > Logs

Then please PM the logs to me (to protect your privacy) for the time period that covers the last time you tried to connect the doorbell?

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.