topic Re: Change of Package in Full Fibre

Change of Package

LukeStaunton — Sat, 06 Apr 2024 07:50:34 GMT

Apologies if this would be better suited to the Billing forum.

My 24 month Full Fibre 150 contract is approaching renewal, the only option for 'upgrade' available on my account is to renew the same package at £39.95 pcm.

It seems the only financially worthwhile option is to leave TalkTalk and then either move to another provider or re-register for the Full Fibre 500 package at £35 pcm.

Why such poor options for existing customers?

Re: Change of Package

Gliwmaeden2 — Sat, 06 Apr 2024 08:17:26 GMT

It is usually better to phone in and negotiate or use Chat, @LukeStaunton.

My Account deals are not usually the best they can offer.

03451 720088 is open till 6pm today (not open on Sunday for this).

Forum staff cannot set it up for you.

Re: Change of Package

Arne-TalkTalk — Wed, 10 Apr 2024 12:02:15 GMT

Hi LukeStaunton

I can see that a renewal order has been placed since your post

Thanks for staying.

Re: Change of Package

LukeStaunton — Wed, 10 Apr 2024 12:09:49 GMT

Yes, the support agent was very helpful and able to find a package for me to upgrade to rather than having to switch provider.