topic Re: Fibre Router Failed Again in Full Fibre

Fibre Router Failed Again

Bonzo69 — Wed, 10 Apr 2024 06:01:01 GMT

Wifi Router faulty, no lights...nothing completely dead.

Received a new router on 22nd March connected it and it worked after the previous one failed and now this new one has failed.

Spent over 4hrs on the phone trying to get the Tech Team to issue a new router asap.

Still not received confirmation that a new router has been issued, and on my dashboard it states pending order.

I work from home and wasted 4hrs trying to resolve the issue and have been without the service again, and with no offer of refund.

If anyone from the Tech Team are reviewing the posts please can they let me know that a new router has been dispatched and kindly provide me with the tracking details.

The urgency to resolve issues and customer support is not what I would expect from TalkTalk and I will be raising a complaint.

Any update on dispatching of new router would be most welcomed.

Re: Fibre Router Failed Again

Debbie-TalkTalk — Wed, 10 Apr 2024 06:55:06 GMT

Hi Bonzo69

I'm really sorry to hear this.

I can see that our Faults Team have already ordered a router and you should receive this within the next 24-48hrs.

Thanks

Re: Fibre Router Failed Again

Bonzo69 — Wed, 10 Apr 2024 06:59:53 GMT

Thank you for the update Debbie.

As it's still pending on my dashboard, are you able to find the tracking number?

Re: Fibre Router Failed Again

Debbie-TalkTalk — Wed, 10 Apr 2024 07:07:41 GMT

Hi Bonzo69

It hasn't generated a tracking number as yet but you should receive a text message with the delivery details.

Thanks again.

Debbie

Re: Fibre Router Failed Again

Bonzo69 — Wed, 10 Apr 2024 16:39:53 GMT

Still no tracking number received to confirm that the new router is out for delivery and when I can expect to receive it and get back online, which just adds to the frustration of no service and no firm date when it will be resolved.

Re: Fibre Router Failed Again

Chris-TalkTalk — Thu, 11 Apr 2024 07:18:09 GMT

Hi Bonzo69,

The router was dispatched yesterday and should arrive by tomorrow

Chris