topic Re: Full fibre VOIP Digital voice adapter with own router, what ports to forward on router to VOIP b in Full Fibre

Full fibre VOIP Digital voice adapter with own router, what ports to forward on router to VOIP box?

Graysters — Thu, 11 Apr 2024 09:42:47 GMT

Hi There Everyone!

I have a new Full Fibre connection from TalkTalk with digital voice (VOIP) and *need to use my own router*. Everything is working fine except the voice part of the service. All blue lights on the HT601, and The phone rings when you call it, and when I call out, the receiver's phone rings, however you cannot hear anything on the home phone. Reading around, this sounds like a common problem that needs ports forwarding from my router to the Grandstream HT801 analogue voice adapter that TalkTalk provided. I have tried forwarding the usual SIP and RTP ports (5060 and 5004) as well as a few others, but this doesn't appear to be working, so suspect Talktalk are using a non-standard config for this.

Could someone tell me the ports that need to be forwarded from my router to the Grandstream HT801 analogue voice adapter that TalkTalk provided, or does it use some other protocol to open ports on the router?

Thanks in advance!

Re: Full fibre VOIP Digital voice adapter with own router, what ports to forward on router to VOI...

Chris-TalkTalk — Thu, 11 Apr 2024 09:57:59 GMT

Hi Graysters,

Just to confirm, does the digital voice service work OK with the router provided by TalkTalk?

Chris

Re: Full fibre VOIP Digital voice adapter with own router, what ports to forward on router to VOIP b

Graysters — Thu, 11 Apr 2024 10:00:02 GMT

Hi Chris, yes. it seemed to work fine when it was initially tested with the Talktalk provided router. Just need to know how to get it working with my router

Re: Full fibre VOIP Digital voice adapter with own router, what ports to forward on router to VOIP b

Chris-TalkTalk — Thu, 11 Apr 2024 10:39:18 GMT

OK thanks. Unfortunately we are unable to give out any information about setting up digital voice on 3rd party equipment. Other Community Members are free to offer their assistance if they can

Chris

Re: Full fibre VOIP Digital voice adapter with own router, what ports to forward on router to VOIP b

Graysters — Thu, 11 Apr 2024 12:26:05 GMT

Thanks for responding Chris.

"Unfortunately we are unable to give out any information about setting up digital voice on 3rd party equipment."

Simple question in response to this... Why not?

Re: Full fibre VOIP Digital voice adapter with own router, what ports to forward on router to VOIP b

Chris-TalkTalk — Thu, 11 Apr 2024 13:12:20 GMT

We recommend the use of our equipment and only support it's use with the digital voice service, I'm sorry for any inconvenience

Chris

Re: Full fibre VOIP Digital voice adapter with own router, what ports to forward on router to VOIP b

ypwlng — Thu, 02 Jan 2025 15:55:30 GMT

hello @Graysters did you manage to resolve this in the end? If so - I would be grateful if you could share what setings you needed