topic Re: Router Flashing constantly Orange then lights go off completely in Full Fibre

Router Flashing constantly Orange then lights go off completely

KellyWAFC — Fri, 12 Apr 2024 08:01:25 GMT

Hi I have run a connection test and my line is working fine I have switched the router off for 20 mins yesterday it came back on briefly then the Orange light appeared flashing and has been like this ever since, my husband plugged the line into the test socket and the router still flashed orange and we have no internet, we need this because of the children with their tablets etc especially during the school holidays.

A fault has been logged but it was found to be the setup we have it set up exactly as it has always been all wires where they should be etc

Re: Router Flashing constantly Orange then lights go off completely

Chris-TalkTalk — Fri, 12 Apr 2024 10:35:45 GMT

Hi KellyWAFC,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Router Flashing constantly Orange then lights go off completely

KellyWAFC — Fri, 12 Apr 2024 10:46:37 GMT

Updated profile thanks

Re: Router Flashing constantly Orange then lights go off completely

Chris-TalkTalk — Fri, 12 Apr 2024 10:55:14 GMT

Thanks but could you also please add your TalkTalk home telephone number or account number

Thanks

Chris

Re: Router Flashing constantly Orange then lights go off completely

KellyWAFC — Fri, 12 Apr 2024 10:59:15 GMT

Updated with telephone Number

Re: Router Flashing constantly Orange then lights go off completely

Chris-TalkTalk — Fri, 12 Apr 2024 11:03:21 GMT

Thanks. Are you experiencing any problems with your telephone service? Is there a dial tone? Any noise on the line?

Chris