topic Re: Landline in Full Fibre

Landline

NesetCeri1 — Sat, 13 Apr 2024 16:13:44 GMT

Few days ago we upgraded to Full fibre 150. Openreach engineer installed the system and confirmed all is ok. Yes broadband working ok be it at very low speed. Main problem we have, we lost the landline although every thing is connected to eero 6 router. Help line told us that we needed a "Digital voice adaptor" and they will send one. My question is ,how come it will not included within the router package and Openreach engineer did not mention it.

Re: Landline

Gliwmaeden2 — Sat, 13 Apr 2024 17:32:13 GMT

The offers to new customers are data only, so current customers need to specifically mention that they want to retain the use of their phone number when ordering, @NesetCeri1.

It's not the job of the Openreach engineer to ask.... It's Talktalk that organises the package.

Re: Landline

NesetCeri1 — Sun, 14 Apr 2024 13:06:07 GMT

I am not a new customer, upgraded to Full Fibre 150 , offered by TalkTalk. Package included my existing 24/7 unlimited landline calls. So I will be waiting to receive "Digital voice adaptor" in order to activate my landline which is dead at the moment. And also my download speed 38 Mbps upload 29 Mbps which is very disappointing , TalkTalk states that they are aware of the problem and rectifying it.

Re: Landline

Arne-TalkTalk — Mon, 15 Apr 2024 10:00:16 GMT

Hi NesetCeri1

Sorry that you are having problems, looks like the DVA was missed off the order, I can see an order has been placed so it should be with you shortly

Let us know when it arrives.

Re: Landline

aijo99 — Mon, 02 Dec 2024 13:51:36 GMT

I have

I’ve received an Eero router to upgrade my home WiFi network, but there’s no info about my landline, which is currently set up through broadband via my router.Can you send me a DVA?

Re: Landline

Anonymous — Tue, 03 Dec 2024 07:07:58 GMT

Hi aijo99,

Please can you create your own topic and we can look into this for you.

Thanks

Michelle