topic Re: Eero pro 6 in Full Fibre

Eero pro 6

Chazachar — Thu, 11 Apr 2024 10:27:24 GMT

Tried everything over and over! Eero can’t find internet red exclamation mark states wan ip address! Apparently went live on the 7th April but not in my house! Anyone have any ideas?

Re: Eero pro 6

Chris-TalkTalk — Thu, 11 Apr 2024 10:41:24 GMT

Hi Chazachar,

Can you please update your community profile to include your:

Name
TalkTalk home telephone number or account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Eero pro 6

Chazachar — Fri, 12 Apr 2024 17:36:40 GMT

sorry I’m new to the community still learning! I have updated my profile as requested

Re: Eero pro 6

KeithFrench — Sat, 13 Apr 2024 10:11:09 GMT

The TalkTalk support staff will be back on here on Monday now. You can also call the service centre if you wish on 0345 172 0088.

Re: Eero pro 6

Chris-TalkTalk — Mon, 15 Apr 2024 07:17:07 GMT

Hi Chazachar,

Thanks for updating your profile. How are you getting on, are you still experiencing the problem?

Chris

Re: Eero pro 6

Chazachar — Mon, 15 Apr 2024 08:48:49 GMT

Hi thank you for your response! Several issues to be tbh 1st eero states Wan Ip address not found tried so many things but had to go back to old TalkTalk router as that has my phone line connected too! I haven’t recieved a digital voice adapter! Got eero connected to my tt router to complete set up on the app. Then my account telling me I can’t download digital voice app as it’s not available on my package and Today I have nothing no service at all. Sorry for essay

Re: Eero pro 6

Chris-TalkTalk — Mon, 15 Apr 2024 08:52:58 GMT

Just to confirm, you said the service went live on the 7 April, could I just ask what service you had before this?

Chris

Re: Eero pro 6

Chazachar — Mon, 15 Apr 2024 08:58:07 GMT

I had fibre 150

Re: Eero pro 6

Chris-TalkTalk — Mon, 15 Apr 2024 09:56:15 GMT

OK thanks, I'll look into this and get back to you

Chris

Re: Eero pro 6

Chazachar — Mon, 15 Apr 2024 12:42:39 GMT

Chris TalkTalk have ceased my contract! On the 4th April I was approached by another company who somehow managed to get me on board but the following day I cancelled the order after l recieved email from Tt stating they were sorry I was thinking about leaving I got straight on live chat and asked what upgrades were available on my account! I took out a new 24 month contract for full fibre 500 +voice and was sent my router! And all relevant contract agreements from tt via email. Today they have said it is cancelled because of the other supplier I explained I cancelled with the other company. I have not cancelled Tt I have uograded. Tt have said I can never go back to fibre because I have cancelled i explained I have not cancelled! I’ve had to take out a new contract for something 65 I can’t remember I was so upset! It goes live on the 29th so we are without a phone line and internet

Re: Eero pro 6

Chris-TalkTalk — Mon, 15 Apr 2024 12:49:59 GMT

Hi Chazachar,

I'm really sorry about this, I'll ask our provisioning team to take a look at this but unfortunately I think there is little that we can do a this stage other than place a new order

Chris

Re: Eero pro 6

Chris-TalkTalk — Mon, 15 Apr 2024 13:21:27 GMT

Hi Chazachar,

Can I just confirm with you, if there's any possibility that we can reinstate the previous City Fibre 500Mbs you'd like us to do this?

I think there's little chance that we can unfortunately but just want to make sure?

Chris

Re: Eero pro 6

Chazachar — Mon, 15 Apr 2024 14:04:24 GMT

Chris that’s all I want is the ff 500 reinstated but calic who I spoke too at first said it was cancelled because fibre isn’t available in my area I explained I was on fibre 150 and voip before I upgraded I don’t think he believed me! If it can be reinstated I’ll be happy if not I think I am going to cancel the fibre 65 as it’s really not what I want. 7 years with tt never had a problem before now! Thankyou I appreciate your help fingers crossed that you can do this

Re: Eero pro 6

Chris-TalkTalk — Mon, 15 Apr 2024 14:12:04 GMT

Hi Chazachar,

OK thanks. I'm seeing what I can do but I'm not holding out much hope to be honest. I'll let you know when I have any more information

Chris

Re: Eero pro 6

Chazachar — Mon, 15 Apr 2024 14:25:15 GMT

Thankyou very much

Re: Eero pro 6

Chris-TalkTalk — Mon, 15 Apr 2024 14:30:33 GMT

No problem

Chris

Re: Eero pro 6

Chazachar — Mon, 15 Apr 2024 16:25:30 GMT

Hi Chris have u got anywhere with the query? I’m in limbo atm with no phone and internet ! If I am going with another provider I really want to get the tt fibre 65 cancelled today! Thanks again

Re: Eero pro 6

Gliwmaeden2 — Mon, 15 Apr 2024 16:33:33 GMT

Staff are not usually on here this late in the afternoon, @Chazachar.

Please check back tomorrow.

Re: Eero pro 6

Chazachar — Mon, 15 Apr 2024 16:47:41 GMT

Aww thank you I can’t wait any longer I will just cancel!

Re: Eero pro 6

Chris-TalkTalk — Tue, 16 Apr 2024 06:15:21 GMT

Hi Chazachar,

I've received an update. Your order with the other provider is still in flight, it hasn't been cancelled, so if you'd like to stay with us you'll need to cancel this order, we would then need to place a new order.

Chris