topic Re: Broadband fault in Full Fibre

Broadband fault

DRRP_ — Sat, 13 Apr 2024 14:07:01 GMT

I reported a fault on Thursday and a CityFibre engineer came out the next day. He said that another team would need to come out to do the repair but I now have no way of checking the status of this fault. How do I track issues like this when I can’t speak to anyone on the phone and the live chat and Twitter DMs go unanswered?

Re: Broadband fault

Debbie-TalkTalk — Mon, 15 Apr 2024 06:15:10 GMT

Hi DRRP_

I'm really sorry to hear this.

Please can you add your name, TalkTalk account number and FTTP order number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Broadband fault

Debbie-TalkTalk — Fri, 19 Apr 2024 07:39:09 GMT

Hi DRRP_

Do you still need help with this?