topic Ghost/phantom calls since fibre installed with traditional Bell phones in Full Fibre

Ghost/phantom calls since fibre installed with traditional Bell phones

gazonline — Sun, 21 Apr 2024 12:49:26 GMT

I'm having ghost calls with a single ring and no number displayed since changing to fibre. Seems to happen at random times and throughout the day/night.

Re: Ghost/phantom calls since fibre installed with traditional Bell phones

Gliwmaeden2 — Sun, 21 Apr 2024 13:31:59 GMT

It's a known issue, @gazonline.

Staff should be able to get this fixed after the weekend.

Ensure that you have completed your community forum profile details for them to identify your account. Go via your avatar; settings; drop down menu....

Add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Re: Ghost/phantom calls since fibre installed with traditional Bell phones

gazonline — Sun, 21 Apr 2024 14:45:39 GMT

Thanks for the quick reply 🙂 I've updated my info as suggested so hopefully they will resolve. Thanks

Re: Ghost/phantom calls since fibre installed with traditional Bell phones

Anonymous — Mon, 22 Apr 2024 07:02:25 GMT

Morning,

I'm sorry for the delay. I've asked our team to apply the fix for this and will post back to confirm as soon as this has been completed.

Thanks

Michelle

Re: Ghost/phantom calls since fibre installed with traditional Bell phones

Anonymous — Mon, 22 Apr 2024 09:27:19 GMT

Hi again,

This should now be resolved. Please can you retest and let us know how you get on.

Thanks

Michelle

Re: Ghost/phantom calls since fibre installed with traditional Bell phones

gazonline — Tue, 23 Apr 2024 16:44:28 GMT

Thank you, i'll monitor and let you know.

Re: Ghost/phantom calls since fibre installed with traditional Bell phones

Debbie-TalkTalk — Wed, 24 Apr 2024 04:52:30 GMT

Hi gazonline

Thank you. Please let us know if you do experience any further issues.

Debbie