topic Re: Eero6 - do I need a second one? in Full Fibre

Eero6 - do I need a second one?

marting5252 — Wed, 17 Apr 2024 09:16:56 GMT

I have just had Fibre 150 installed and have manged to get both eero6 working and the grandsteam dva. The only problem is the coverage throughout my house is not as good as previously when I used a Talktalk dline extender. Will a second Eero6 fix the problem? Will Talktalk supply a second one FOC and if so how do I order one?

Martin

Re: Eero6 - do I need a second one?

KeithFrench — Wed, 17 Apr 2024 09:43:01 GMT

I have asked one of TalkTalk's support to pick your thread up and advise you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Eero6 - do I need a second one?

Chris-TalkTalk — Wed, 17 Apr 2024 11:16:11 GMT

Hi Martin,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Eero6 - do I need a second one?

marting5252 — Wed, 17 Apr 2024 12:29:43 GMT

I've updated my profile as requested.

Martin

Re: Eero6 - do I need a second one?

Chris-TalkTalk — Wed, 17 Apr 2024 13:01:37 GMT

Thanks but could you add your TalkTalk home telephone number or account number too please

Chris

Re: Eero6 - do I need a second one?

marting5252 — Wed, 17 Apr 2024 13:16:35 GMT

I have completed my profile.

Martin

Re: Eero6 - do I need a second one?

Chris-TalkTalk — Wed, 17 Apr 2024 14:15:08 GMT

Thanks Martin, I'll take a look at this now

Chris

Re: Eero6 - do I need a second one?

Chris-TalkTalk — Wed, 17 Apr 2024 14:19:39 GMT

Hi Martin,

I've taken a look at your network and all the devices seem to have a solid wireless connection, are you experiencing any specific issues?

Chris

Re: Eero6 - do I need a second one?

marting5252 — Wed, 17 Apr 2024 14:40:42 GMT

Hi Chris

Its mostly in the evening and upstairs in the house when the connection is lost and the mobiles and ipads revert to 4G. They're not in use at the moment.

Martin

Re: Eero6 - do I need a second one?

KeithFrench — Wed, 17 Apr 2024 14:42:28 GMT

That sounds like classic WiFi interference, with which I can help with.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the Eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional Eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

Re: Eero6 - do I need a second one?

marting5252 — Wed, 17 Apr 2024 14:53:14 GMT

Thanks Keith

Can you please send me the guide? Is that by email?

Martin

Re: Eero6 - do I need a second one?

KeithFrench — Wed, 17 Apr 2024 14:55:15 GMT

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please they can be difficult to read as text can get out of focus when zoomed in, from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus.

Re: Eero6 - do I need a second one?

KeithFrench — Wed, 17 Apr 2024 14:55:35 GMT

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Eero6 - do I need a second one?

marting5252 — Wed, 17 Apr 2024 14:56:06 GMT

By the way, we had no issues with the previous Talktalk router!

Martin

Re: Eero6 - do I need a second one?

KeithFrench — Wed, 17 Apr 2024 14:59:34 GMT

WiFi interference can change at any time.

Re: Eero6 - do I need a second one?

KeithFrench — Fri, 19 Apr 2024 20:59:38 GMT

I have now seen the condition of the WiFi throughout the customer's property. It is fine downstairs where the Eero is located, but upstairs the signal from that router is very low. Please can you consider providing a second Eero?

Re: Eero6 - do I need a second one?

ferguson — Fri, 19 Apr 2024 21:36:44 GMT

@marting5252 @KeithFrench

I hate to say this, but the eero is very much designed as part of a mesh solution, a single unit rarely doing a satisfactory job. Not news to Keith, I know. That is why Amazon sell them accordingly.

I will continue to follow this topic with interest to see what TalkTalk have to say next.

Re: Eero6 - do I need a second one?

marting5252 — Sun, 21 Apr 2024 15:37:03 GMT

Hi ferguson

Pardon my ignorance but what is a mesh solution?

Martin

Re: Eero6 - do I need a second one?

marting5252 — Sun, 21 Apr 2024 15:39:13 GMT

Hi Talktalk

In the light of Keith's comments, can you now advise me whether you will supply me with a second eero6.

I must say that I am extremely disappointed that the sales man who sold me an upgrade to full fibre did NOT mention about the potential coverage problems with the eero 6.

Martin

Re: Eero6 - do I need a second one?

KeithFrench — Sun, 21 Apr 2024 20:57:55 GMT

Hi @marting5252

This is a guide to mesh networks:-

https://www.tp-link.com/uk/mesh-wifi/

I have already asked TalkTalk to provide you with another Eero, they will be able to see this when they return tomorrow.