topic Re: My Internet keeps disconnecting at night. in Full Fibre

My Internet keeps disconnecting at night.

AnnyMbuyi — Mon, 22 Apr 2024 22:23:34 GMT

This has been an ongoing issue since I installed the Fiber, at around 11 midnight, my internet just disconnected despite the router saying that it was on. It's so ridiculous that my router extender is the only thing working and my new EERO router does not give internet. We paid extra and our service has gotten worse.

Re: My Internet keeps disconnecting at night.

Anonymous — Tue, 23 Apr 2024 06:20:25 GMT

Morning,

I'm sorry to hear this. Is this everyday at midnight that this happens? Have you tried rebooting the eero when this happens?

Michelle

Re: My Internet keeps disconnecting at night.

AnnyMbuyi — Tue, 23 Apr 2024 19:24:32 GMT

Yes, I have and it is still giving me trouble

Re: My Internet keeps disconnecting at night.

Debbie-TalkTalk — Wed, 24 Apr 2024 05:19:07 GMT

Hi AnnyMbuyi

Please can you add your name and TalkTalk account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: My Internet keeps disconnecting at night.

Anonymous — Fri, 03 May 2024 10:09:18 GMT

Morning,

How are you getting on, do you still need assistance with this?

Thanks

Michelle