topic Re: EEro in Full Fibre

EEro

Shedload1 — Thu, 25 Apr 2024 15:04:28 GMT

I am just trying to set up my new Talktalk package so a couple of questions.

I am assuming the Eero replaces my current router but what about the Digital Voice adapter that arrived with it ?

Do I set that up after the eero and what does it do ?

Thanks

Re: EEro

KeithFrench — Thu, 25 Apr 2024 15:18:38 GMT

t provides the digital voice. Connect your landline phone to its phone port and the other via Ethernet to a spare port on the Eero.

Re: EEro

Shedload1 — Thu, 25 Apr 2024 15:26:19 GMT

Thanks for info.

I currently have PC, Tv and phone plugged into router does the eero plug into this, if not how do I connect them ?

Re: EEro

KeithFrench — Thu, 25 Apr 2024 15:39:05 GMT

No the Eero replaces your old router (which one do you have), it connects directly to the ONT. You will need to buy yourself a cheap Gigabit data switch for the other things plus the grandstream.

Re: EEro

Shedload1 — Thu, 25 Apr 2024 20:34:05 GMT

Do I actually need the eero ?

Landline was VOIP anyway so is there any advantage.

Re: EEro

Anonymous — Fri, 26 Apr 2024 06:10:54 GMT

Morning,

Which router do you currently have please?

Michelle

Re: EEro

Theshed — Fri, 26 Apr 2024 08:08:43 GMT

Good Morning Michelle

I am not home at the moment but I know the Router is Talktalk branded if that helps ?

Re: EEro

Anonymous — Fri, 26 Apr 2024 08:16:40 GMT

Morning,

Ok thanks. If you have VOIP with us then you'd either need to use the eero and digital voice adapter or the wifi hub 2 for it to work.

Thanks

Michelle

Re: EEro

Theshed — Fri, 26 Apr 2024 11:12:40 GMT

Hi Michelle

So according to the Talktalk site I have a 'Super-router'.

I originally plugged eero into the LAN port as per set up guide. Nothing worked.

I then plugged it into an Ethernet port and OpenReach back into LAN. Back online.

I then set up the Digital Voice Adapter, all lights flashing as required but 24 hours later, no phone line.

I have now returned phone to it's original socket on router and phone is back.

Do I need the eero and 'DVA' to achieve new linespeed or can they be omitted ?

Thanks

Re: EEro

Anonymous — Fri, 26 Apr 2024 11:15:58 GMT

Hi again,

If you'd prefer to use the previous router instead of the eero then this would be fine. Can I just confirm, was your FTTP installed by Openreach or CityFibre?

Michelle

Re: EEro

Theshed — Fri, 26 Apr 2024 11:39:19 GMT

Installation was by Openreach

Re: EEro

Anonymous — Fri, 26 Apr 2024 11:43:23 GMT

Hello,

Ok thanks for confirming. Strange that the eero wouldn't connect as it shouldn't need a profile change to work. If the speeds and VOIP/voice service are currently both ok then it would be fine to continue to use the current router. It does have a green voice port on the back of the router right?

If you'd like help setting up the eero then please let us know.

Michelle

Re: EEro

Theshed — Fri, 26 Apr 2024 11:50:26 GMT

Hi,

Yes the green port is the one I am using. As phone line currently works fine I will stay as we are.

Only just switched so early days for speed comparison. As long as current router is compatible I will wait and see if speed improves over previous.

Re: EEro

Anonymous — Fri, 26 Apr 2024 11:52:56 GMT

Great thanks for confirming. Just curious, what speeds are you currently seeing? If everything works well then it's be fine to carry on as you are at the moment.

Thanks

Michelle

Re: EEro

Theshed — Fri, 26 Apr 2024 11:58:13 GMT

Just ran a test- Download speed is 156Mbs.

This is a definite improvement, it only been on couple of days but I have noticed the occasional 'drop out' ?

Re: EEro

Anonymous — Fri, 26 Apr 2024 12:00:50 GMT

Hi,

Ok thanks. If it's ok with you, monitor for a few days and if this is still happening (dropping connection) then we can look at trying the eero if you'd like to see how the stability compares?

Michelle

Re: EEro

Theshed — Fri, 26 Apr 2024 12:12:08 GMT

Ok, Thanks for your assistance.

Re: EEro

Anonymous — Fri, 26 Apr 2024 12:14:45 GMT

No problem 🙂

Michelle

Re: EEro

Anonymous — Mon, 29 Apr 2024 05:43:15 GMT

Morning,

How has your connection been over the weekend?

Thanks

Michelle