topic Re: Sagemcom 5464 not connecting in Full Fibre

Sagemcom 5464 not connecting

RonM99 — Tue, 30 Apr 2024 11:57:36 GMT

On Fibre 65 Data Only with telephone vis copper wire.

Sagemcom Fast 5464 wifi began not allowing connecting to smartphone. I tried resetting router which solved issue for short time but after further problems and resets the router is not connecting to fibre Service at all. Amber light keeps flashing.

Found old Sagecom Fast 5364 router in cupboard and it connects to Fibre Service OK and wifi is working correctly.

Looks like I need a new 5464 router. How do I go about requesting one?

Thanks for any help

Ron

Re: Sagemcom 5464 not connecting

KeithFrench — Tue, 30 Apr 2024 12:28:04 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Sagemcom 5464 not connecting

RonM99 — Tue, 30 Apr 2024 13:11:01 GMT

Thanks

Re: Sagemcom 5464 not connecting

Chris-TalkTalk — Tue, 30 Apr 2024 13:31:04 GMT

Hi Ron,

If you're on data only the 5364 should work fine, the only difference between the two routers is the 5464 has a port for a telephone for if you have service with VoIP

Chris

Re: Sagemcom 5464 not connecting

RonM99 — Tue, 30 Apr 2024 15:25:14 GMT

Hi Chris

I assume I will have to switch the telephone to VOIP sometime soon. When this happens will a new 5464 router be provided?

Ron

Re: Sagemcom 5464 not connecting

Chris-TalkTalk — Wed, 01 May 2024 05:11:09 GMT

Yes, we can provide the 5464 if required. Also if you ever upgraded to a faster Full Fibre package you would be provided with one or more (depending on package) eero routers instead of the sagemcom.

Chris

Re: Sagemcom 5464 not connecting

RonM99 — Wed, 01 May 2024 09:11:06 GMT

OK Thanks for info.

Ron