topic Re: This connection is not private in Full Fibre

This connection is not private

pharry16 — Thu, 02 May 2024 06:34:48 GMT

Can someone advise which setting i need to change as when trying to login to a legitimate website i keep getting error message ‘this connection is not private’ Clicking further is states the website certificate is not valid etc.

I can access the above website on my mobile date perfectly fine. The issue has only arisen of late as I’ve had no problems logging into the website over the last 6 months.

Any guidance appreciated

Thanks

Paul

Re: This connection is not private

Anonymous — Thu, 02 May 2024 07:10:26 GMT

Hi Paul,

Which router are you using please? (make and model)

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: This connection is not private

pharry16 — Thu, 02 May 2024 08:39:57 GMT

Hi Michelle,

Profile updated.

The Router is EERO, Model No KO10001

Thanks

Paul

Re: This connection is not private

Anonymous — Thu, 02 May 2024 08:45:41 GMT

Hi Paul,

Apologies, could you also add your account number to the Private Notes section of your profile please. Please do not post any personal information on the Community.

I'll need to raise this over to our Devices Manager for them to take a look. Have you previously been able to access this website using the eero? Have you tried powering down the ONT and eero for a full 30 minutes and then retested this again? What is the website that you're trying to access?

Thanks

Michelle

Re: This connection is not private

pharry16 — Thu, 02 May 2024 09:57:30 GMT

Hi Michelle,

Account number added.

I have shut the router down for 5mins earlier but not 30mins. I need my WiFi for work so it will have to be shut down for that length of time in the evening. Why 30mins, seems fairly specific.

The website is https://login.honestfba.com. Its been perfectly fine over the last 12 months with no issues.

Thanks

Paul

Re: This connection is not private

Anonymous — Thu, 02 May 2024 09:58:40 GMT

Hi Paul,

This is usually long enough to reset the current session.

Michelle

Re: This connection is not private

Anonymous — Thu, 02 May 2024 10:11:39 GMT

Just to add, does it also happen if you use a different browser?

Michelle

Re: This connection is not private

pharry16 — Thu, 02 May 2024 10:17:12 GMT

Hi Michelle,

I have tried, Safari, Chrome and Duck Duck Go. All have the same issues.

If i try to access the site on my mobile phone connected to my data, i can access the site with no issues at all.

Thanks

Paul

Re: This connection is not private

pharry16 — Thu, 02 May 2024 13:30:17 GMT

Hi Michelle,

I shut down the router for over 30mins at lunch time and still no improvement. Cannot access website i posted earlier.

Thanks

Paul

Re: This connection is not private

Chris-TalkTalk — Thu, 02 May 2024 13:56:20 GMT

Hi Paul,

Did you also switch off the ONT For 30 minutes?

Chris

Re: This connection is not private

pharry16 — Thu, 02 May 2024 14:57:35 GMT

Hi Chris,

Yes i switched it off for over 30mins and I’m still unable to access the website.

Thanks

Paul

Re: This connection is not private

Anonymous — Fri, 03 May 2024 06:32:52 GMT

Morning,

I'm currently looking into this and will post back as soon as I have an update.

Thanks

Michelle

Re: This connection is not private

Anonymous — Fri, 03 May 2024 08:23:38 GMT

Hello again,

Just to add, I've passed this straight over to our Devices Manager and asked them to take a look but we probably won't have an update on this until Tuesday now.

Thanks

Michelle

Re: This connection is not private

Anonymous — Wed, 08 May 2024 11:02:57 GMT

Hi Paul,

Our Devices Manager has asked if you've tried the following,

Go into the advance settings.

Go to the eero app> discover> eero secure > scroll down to see Block and allow sites> allowed and add allowed site> restart the router.

Thanks

Michelle

Re: This connection is not private

pharry16 — Wed, 08 May 2024 16:37:58 GMT

Hi Michelle,

I’ve just been into the app and updated as advised. All is working fine now and i can access the website with no issues.

Thanks again

Paul

Re: This connection is not private

Anonymous — Thu, 09 May 2024 05:58:00 GMT

Hi Paul,

I'm glad to hear this and thanks for letting me know 🙂

Michelle