topic Re: 9 flashes on router in Full Fibre

9 flashes on router

samtile — Mon, 06 May 2024 14:11:36 GMT

Our wifi is a bit hit and miss, and I wondered if it has anything to do with these flashing lights on the modem. Has anyone seen the following issue:

Router flashes 9 times every 22 seconds for the whole 6 months we've had it. It goes white white orange white white orange white white orange.

This seems so specific, that surely someone must know what it means?

Re: 9 flashes on router

samtile — Mon, 06 May 2024 14:20:09 GMT

Note I've spoken to support and they suggested moving router from behind TV which may resolve the issue, so I'll wait and see how that goes - however, the 9 flashes still continue and doesn't seem right, but it doesn't make sense to me that every operative I've spoken to does not know what those 9 flashes mean.

Re: 9 flashes on router

Funky-Gibbons — Mon, 06 May 2024 15:17:18 GMT

Hi @samtile this may or may not help you, I had the same issue as you have described when I upgraded to full fibre with digital voice, after a lot of discussion on here and a call with technical support it was suggested that I used an adsl broadband splitter in the green phone port on the router, this resolved the issue.

Re: 9 flashes on router

samtile — Mon, 06 May 2024 16:20:21 GMT

Thanks @Funky-Gibbons, sounds worth a shot. Could you explain in more detail? I don't have a green port in router, only red WAN, 4 yellow ethernet (unused) and a grey broadband (unused).

Do you mean just having a splitter with only half being used?

Re: 9 flashes on router

samtile — Mon, 06 May 2024 16:28:01 GMT

OK, just found the green one, it was covered with a sticker @Funky-Gibbons

Re: 9 flashes on router

Funky-Gibbons — Mon, 06 May 2024 16:34:21 GMT

Yes they usually are covered, just put the splitter into there, if you don't usually have a phone connected give it a try without, I have nothing in the dsl port on the adapter

Re: 9 flashes on router

Debbie-TalkTalk — Tue, 07 May 2024 07:38:43 GMT

Hi samtile

I'm sorry to hear this.

Are you still experiencing this issue since you have moved the router?