topic Re: eero 6 in Full Fibre

eero 6

walker1 — Sat, 04 May 2024 11:04:41 GMT

Received a new eero 6 router today on fiber 150 package and cannot get it to connect , always fails with it not getting a wan address , the old wifi router conects perfectly to talk but not the new eero 6.

any advice apprecited

Re: eero 6

KeithFrench — Sat, 04 May 2024 11:58:41 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: eero 6

walker1 — Sat, 04 May 2024 18:34:03 GMT

Eero can't connect to external IP address - TalkTalk Help & Support

Seems to be exactly the same as my problem

Re: eero 6

KeithFrench — Sun, 05 May 2024 12:39:10 GMT

There does seem to be a number of these, only TalkTalk can get it resolved.

Re: eero 6

Chris-TalkTalk — Tue, 07 May 2024 10:45:36 GMT

Hi walker1,

I think I know what the issue is. I can make a change now that should fix the issue but it may disconnect you from the internet. Is it OK to do this now?

Chris

Re: eero 6

walker1 — Tue, 07 May 2024 10:51:46 GMT

Yes that’s fine I am out all day until 6pm so don’t need internet till then

thanks for the help

Re: eero 6

Chris-TalkTalk — Tue, 07 May 2024 10:53:02 GMT

OK, I'll make the change now 🙂

Chris

Re: eero 6

Chris-TalkTalk — Tue, 07 May 2024 10:55:07 GMT

OK, I've made the change, it should still work with the Sagemcom but should also now work with the eero

Chris

Re: eero 6

walker1 — Tue, 07 May 2024 11:03:24 GMT

Thank you , I will test this evening and report back the outcome .

Re: eero 6

Chris-TalkTalk — Tue, 07 May 2024 11:14:01 GMT

OK thanks

Re: eero 6

walker1 — Tue, 07 May 2024 17:53:10 GMT

Good evening Chris

The change worked . I can now connect the eero no problems . Thanks for the help

Re: eero 6

Chris-TalkTalk — Wed, 08 May 2024 06:04:39 GMT

That's great news, thanks for letting me know 🙂

Chris