topic Re: Eero Pro: Ludicriously slow on iPhones? in Full Fibre

Eero Pro: Ludicriously slow on iPhones?

zyjack — Mon, 06 May 2024 12:33:47 GMT

Two Eero Pro 6 setup on Fibre 900.

One in Front Room, one in back room (office). Not massively spaced out, but doesn't matter for this.

I'm in Office, where the second Eero is wired into the PC - gets 850mb. Then the following on Wi-Fi all connected to that one.

Macbook Air - 250mb

iPad - 250mb

PS5 - 360mb

2 iPhone 12's however.... can't even get to 10mb?

I've turned private wi-fi off, and doesn't help. Very strange? Any other tips or is this just a known Eero issue?

Re: Eero Pro: Ludicriously slow on iPhones?

KeithFrench — Mon, 06 May 2024 12:40:11 GMT

First, what 5GHz channel are the Eeros on. Check in the Eero app for that under Radio Analytics. Which WiFi bands are each of the iPhones on?

Re: Eero Pro: Ludicriously slow on iPhones?

zyjack — Mon, 06 May 2024 12:42:44 GMT

Says "2.4ghz, 5ghz (low), 5ghz (high)"

I think?

Says both iPhones are 5Ghz.... within a meter of the eero. Just like the other comparable products I'm testing. It doesn't even go above 2mb..

Re: Eero Pro: Ludicriously slow on iPhones?

KeithFrench — Mon, 06 May 2024 13:48:35 GMT

Can you get me a screenshot of this, as you have not said which channel it is on?

Re: Eero Pro: Ludicriously slow on iPhones?

Debbie-TalkTalk — Tue, 07 May 2024 09:20:52 GMT

Hi zyjack

I'm sorry to hear this.

@KeithFrench is really good at diagnosing wireless issues and I can see that he has offered to help.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others. If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Eero Pro: Ludicriously slow on iPhones?

zyjack — Tue, 07 May 2024 13:28:34 GMT

Screenshot of what specifically? The analytics of each router? Or the iPhones home page on the Eero?

Re: Eero Pro: Ludicriously slow on iPhones?

KeithFrench — Tue, 07 May 2024 13:49:06 GMT

Yes please, the radio analytics screen that you mentioned before. To be on the safe side, please can you get me this screenshot from each Eero?

Thanks.

Re: Eero Pro: Ludicriously slow on iPhones?

zyjack — Tue, 07 May 2024 14:02:28 GMT

Wasn't sure what you meant specifically, so instead of multiple pictures here's a youtube unlisted short.

https://www.youtube.com/shorts/2LSqrnTosuE

Re: Eero Pro: Ludicriously slow on iPhones?

KeithFrench — Tue, 07 May 2024 14:21:10 GMT

That is far too quick, let's try a different approach. If you look at the Radio analytics page in the app, tap first on the 2.4GHz band near the top and at the bottom it will tell you which channel is in use, then tap the 5GHz band & look at the Channel & Control Channel numbers.

What channels is it using?

Now go to the Device Listings in the app. Tap on each slow phone, one at a time & tell me which WiFi band is shown in the Connection Type section.

Re: Eero Pro: Ludicriously slow on iPhones?

zyjack — Tue, 07 May 2024 14:34:24 GMT

I did it quick to get most pages in as you could of paused where needed, as I wasn't sure which screenshots you needed?

1st eero. (wired to ONT)

2.4ghz , channel 1, control 1

5ghz(low), channel 58, control 52

5ghz(high) channel 106, control 104

2nd eero (in office).... is all the same.

iPhone-12 - Wireless (5 Ghz)

2nd iPhone - Wireless (5 Ghz)

Re: Eero Pro: Ludicriously slow on iPhones?

KeithFrench — Tue, 07 May 2024 14:41:01 GMT

OK, thanks for that. Please can you find out if the iPhones are using WiFi 6, 5, 4 or slower? I would think that you will have to look in the iPhone for that, I cannot help you with that, as I do not use these phones. Google may help you. It might be possible to determine this from the device listing within the app, but I am doing this from theory only, as I do not have an Eero.