topic Re: New router in Full Fibre

New router

tonka2426 — Tue, 07 May 2024 14:05:39 GMT

I have ordered a new full fiber package, I was told I would be receiving a new router to replace my old one, I received a package today and it wasn't a router, it was just a cable. What the hell is going on with Talk Talk lately, I have been for months asking for a new router as my old one is broken, so I sign up for a new package, so I get the new router. and still get let down AGAIN. And I am getting real tired talking to a call centre overseas, nothing gets sorted out because they don't understand the problems I am telling them. Your call centres overseas are letting the company down. Please bring them back to the UK.

Re: New router

Chris-TalkTalk — Tue, 07 May 2024 14:23:32 GMT

Hi tonka2426,

There's a note on the system saying that a new router has been ordered. Which router do you currently have?

Chris

Re: New router

tonka2426 — Fri, 10 May 2024 10:55:00 GMT

I am still waiting for a router. If it's not here by next week, I'm closing down my account, refuse to pay for the rest of my service and going with a different provider.

Re: New router

Chris-TalkTalk — Fri, 10 May 2024 11:05:28 GMT

Hi tonka2426,

The router was dispatched yesterday and latest update from courier (Yodel) earlier today is - Your parcel is with one of our drivers for delivery

Thanks
Chris

Re: New router

tonka2426 — Fri, 10 May 2024 19:31:03 GMT

Router has turned up, case closed.

Re: New router

Anonymous — Mon, 13 May 2024 05:58:03 GMT

Good morning,

Thanks for the update 🙂

Michelle