topic Re: 3rd party router - need vlan intervention in Full Fibre

3rd party router - need vlan intervention

Kob006 — Tue, 07 May 2024 17:06:40 GMT

I had my upgrade to a full fibre connection activated today but my eero router was never sent by TT. However, I wasn't planning on using it long as I have my own TP link Omada gateway router I wish to use. I have connected it up to the openreach box but it is not getting an Internet connection.

Reading other posts

(https://community.talktalk.co.uk/t5/Full-Fibre/3rd-Party-Router/td-p/2979556) they recommend I set the VLAN ID to 0 (zero), but my router allows a range from 1 to 4094. The solution in the post I have linked to was that TT can intervene and provide a different VLAN ID individually.

Please can I have this assistance as I have been told it will take 3 days to get the eero router, and we are now without Internet.

Thank you!

Re: 3rd party router - need vlan intervention

KeithFrench — Wed, 08 May 2024 08:47:00 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: 3rd party router - need vlan intervention

Kob006 — Wed, 08 May 2024 09:23:23 GMT

Thanks Keith, much appreciated

Re: 3rd party router - need vlan intervention

Chris-TalkTalk — Wed, 08 May 2024 11:01:51 GMT

Hi Kob006,

I'm really sorry but we are unable to provide setting for 3rd party routers for our Full Fibre service, apologies for any inconvenience.

Chris

Re: 3rd party router - need vlan intervention

Kob006 — Wed, 08 May 2024 11:04:46 GMT

I have an update on this query. I called the support number, and they have said they don't support 3rd party routers with the full fibre connection.

I explained there are posts within the community board that show that it is possible, but they said they don't have the ability to help me.

If anyone from the support team picks up this thread, hopefully you know what to do! Thanks

Re: 3rd party router - need vlan intervention

Chris-TalkTalk — Wed, 08 May 2024 11:08:58 GMT

Hi Kob006,

I replied a couple of minutes ago basically saying the same thing. We can't help but other Community Members are free to do so if they can

Chris

Re: 3rd party router - need vlan intervention

Kob006 — Wed, 08 May 2024 11:33:11 GMT

Hi Chris

I am so confused, as there are multiple examples in the community posts where people have received assistance from TT to use 3rd party routers with FTTP. That is why I decided to go with TT. Can you provide an explanation for the change in response please?

https://community.talktalk.co.uk/t5/Full-Fibre/2-eero-6-questions-is-it-possible-to-disable-the-wifi-is-it/m-p/3035320

https://community.talktalk.co.uk/t5/Full-Fibre/how-to-connect-full-fibre-to-a-dsl-openreach-modem/m-p/3029196

https://community.talktalk.co.uk/t5/Full-Fibre/3rd-Party-Router/td-p/2979556

Re: 3rd party router - need vlan intervention

Chris-TalkTalk — Wed, 08 May 2024 11:45:38 GMT

Hi Kob006,

I'm sorry, we just can't give you the settings you've requested. Having said that, are you on a City Fiber circuit or Openreach?

Chris

Re: 3rd party router - need vlan intervention

Kob006 — Wed, 08 May 2024 11:46:49 GMT

Openreach

Re: 3rd party router - need vlan intervention

KeithFrench — Wed, 08 May 2024 11:49:23 GMT

Have you tried VLAN 101?

Re: 3rd party router - need vlan intervention

Chris-TalkTalk — Wed, 08 May 2024 12:02:21 GMT

OK thanks. Could I just ask, have you tried connecting your Sagemcom router, just to see if the connection is working?

Chris

Re: 3rd party router - need vlan intervention

Kob006 — Wed, 08 May 2024 12:05:12 GMT

Hi both, thanks for your ongoing assistance. I will connect to my router ASAP to try vlan 101. My Sagemcom router lost connection yesterday.

Re: 3rd party router - need vlan intervention

Chris-TalkTalk — Wed, 08 May 2024 12:07:20 GMT

Did it lose connection while connected to the ONT, or your old telephone socket?

Chris

Re: 3rd party router - need vlan intervention

Kob006 — Wed, 08 May 2024 12:08:00 GMT

My old socket

Re: 3rd party router - need vlan intervention

Kob006 — Wed, 08 May 2024 12:37:45 GMT

Hi Chris

Connecting my old router to the new ONT socket has worked, and I have a connection again thank you. I'm still in the process of rebooting the router to try Keith's suggestion of VLAN 101.

Re: 3rd party router - need vlan intervention

Chris-TalkTalk — Wed, 08 May 2024 12:41:15 GMT

OK thanks, glad to hear it's working with the Sagemcom

Chris

Re: 3rd party router - need vlan intervention

Kob006 — Wed, 08 May 2024 13:00:58 GMT

Hi Keith

So far updating the VLAN to 101 hasn't worked, but tonight I will reboot everything and try again. To confirm, would the IPv4 connection be Dynamic IP or chnage to PPPoE now connecting directly to ONT?

Re: 3rd party router - need vlan intervention

KeithFrench — Wed, 08 May 2024 14:24:13 GMT

What you could do, is to connect the Sagemcom permanently to the ONT & disable its WiFi. So long as both the Sagemcom & your router are on different private IP address subnets, then just connect from an Ethernet port of the Sagemcom to the Ethernet WAN port on your router. That will work.

Re: 3rd party router - need vlan intervention

Kob006 — Wed, 08 May 2024 14:30:36 GMT

Thanks Keith. That is how I had it set up before I had the ONT installed. I will have to see if I can do something similar with the eero, so I can benefit from the 900mbs contract I am paying for.

Re: 3rd party router - need vlan intervention

Chris-TalkTalk — Wed, 08 May 2024 14:32:44 GMT

You should get the same speeds with the Sagemcom