topic Re: Error Message YVM4503 in Full Fibre

Error Message YVM4503

Talman — Thu, 09 May 2024 18:34:36 GMT

So everything was working fine last night however today I got the above error message.

I have been into the Youview app, but they don't recognise the error message, I also tried searching for it in my account, but TalkTalk don't recognise it either.

I have checked to see if the box needed updating but no, I have updated all the apps I could update in Google Store, I have also restarted my router, and the TV box, but the apps are still showing as unavailable!

Has anyone got any suggestions / ideas what I can try next please?

Best wishes Dave.

Re: Error Message YVM4503

fr8ys — Thu, 09 May 2024 19:15:58 GMT

Hi,

What box do you have?

That looks like its not connected to the internet.

How is your box connected?

If you can let us know we can look into for you.

Thanks.

Re: Error Message YVM4503

fr8ys — Thu, 09 May 2024 19:18:37 GMT

Maybe it's a misprint of yvm503. In which case the following may help.

https://support.youview.com/youview-box/error-messages/fix-for-yvm503/

Re: Error Message YVM4503

Talman — Thu, 09 May 2024 20:37:39 GMT

It is the Android TV box! I have restarted the box a few times now and also restarted the router. I can access Now TV and Netflix from the all apps menu, but the other apps and players are missing. The box appears to be connected when I go into settings! Hopefully the attached pics will help! As I said everything was fine yesterday, so not really sure what has changed since last night when we were watching something on the iplayer!

Re: Error Message YVM4503

fr8ys — Thu, 09 May 2024 21:10:09 GMT

I think the only thing that is likely to work is a full factory reset from the menu.

If that doesn't work, then support staff will be back tomorrow and I suspect will probably swap the box, unless they can think of anything else to try.

Let us know how the reset works.

Re: Error Message YVM4503

Talman — Thu, 09 May 2024 21:12:57 GMT

I need to correct something I am unable to access Netflix, but can access Now TV and Prime Video!

And the box is connected via Wifi when I initially set it up it wouldn't connect via the ethernet.

BW Dave.

Re: Error Message YVM4503

Talman — Thu, 09 May 2024 21:21:30 GMT

Okay thanks I will try that in the morning now, as I am now in bed finishing a book!😊

I will put an update on as soon as I have done the reset and seen what happens!

Thanks for your time and help I appreciate it! It is all very strange given everything was okay yesterday!🙄

Re: Error Message YVM4503

Karl-TalkTalk — Fri, 10 May 2024 05:55:35 GMT

This is a strange issue, please do let us know what happens after you try the reset.

Thanks

Karl.

Re: Error Message YVM4503

Talman — Fri, 10 May 2024 07:53:02 GMT

Hi Karl

I have just performed a full reset and still have the same issue!☹️

I am not sure what is going on, it was working fine on Wednesday. I also rebooted my eero router again this morning!

Best wishes Dave

Re: Error Message YVM4503

Karl-TalkTalk — Fri, 10 May 2024 08:05:27 GMT

This is really strange, I wonder if there is some security settings in the eero blocking this.

Did it connect ok to Wi-Fi when you were setting this back up ?

Are you able to try ethernet into the eero and if that fails, ethernet into the ONT ?

Thanks

Karl.

Re: Error Message YVM4503

Karl-TalkTalk — Fri, 10 May 2024 08:17:57 GMT

Also, if you have the Eero app, you could take a look via

discover> eero secure > scroll down to see Block and allow sites> allowed and add allowed site> restart the router/eero.

Karl.

Re: Error Message YVM4503

Talman — Fri, 10 May 2024 08:39:26 GMT

Hi Karl

Good shout! I went into my eero app and somehow block streaming services was checked! I unchecked it and the apps are all back!😊

Thank you for your prompt response and help! Have a great day!

Best wishes Dave.

Re: Error Message YVM4503

Karl-TalkTalk — Fri, 10 May 2024 08:40:35 GMT

Hey,

that's great, glad I was able to help.

Regards,

Karl.

Re: Error Message YVM4503

Talman — Fri, 10 May 2024 09:00:36 GMT

Thank you once again for helping this muppet! 🙂