topic Re: Awaiting New Router/Hub in Full Fibre

Awaiting New Router/Hub

clixby2024 — Thu, 16 May 2024 09:21:35 GMT

Hi, I was told on Monday I'd be sent a new HUB as ours packed in, but no sign or message about it since. I was wondering what the status is please. Thanks

Re: Awaiting New Router/Hub

Karl-TalkTalk — Thu, 16 May 2024 09:27:59 GMT

I cannot see an open order for a Hub at the moment but do see notes about a manual order request. I'll process an order for a hub now, check back in 24hrs and I can see if this has been dispatched.

Thanks

Karl.

Re: Awaiting New Router/Hub

clixby2024 — Thu, 16 May 2024 09:29:47 GMT

Hi Karl,

Thankyou, I had thought it was odd to not see any messages regarding it being sent out.

I shall come back and check in 24 hours. Thanks.

Re: Awaiting New Router/Hub

Karl-TalkTalk — Thu, 16 May 2024 09:30:42 GMT

No Problem 🙂

Karl

Re: Awaiting New Router/Hub

clixby2024 — Thu, 16 May 2024 09:38:49 GMT

I have just seen the email and it says It is a one of cost of £120, is this correct? Thanks

Re: Awaiting New Router/Hub

Karl-TalkTalk — Thu, 16 May 2024 09:42:35 GMT

No, ignore any emails, I've processed the order with a final price / cost of 0.00

So there will be no charges applied.

Karl.

Re: Awaiting New Router/Hub

Karl-TalkTalk — Fri, 17 May 2024 08:55:56 GMT

I've checked this morning and I am showing a router dispatch with a tracking number.

Thanks

Karl.

Re: Awaiting New Router/Hub

Karl-TalkTalk — Fri, 24 May 2024 06:32:46 GMT

Just following up, did the Router arrive ok ?

Thanks

Karl.

Re: Awaiting New Router/Hub

clixby2024 — Tue, 28 May 2024 12:16:30 GMT

Hi Karl,

Yes it did, many thanks for sorting it.

We are fully back up and running now.

thanks

Re: Awaiting New Router/Hub

Karl-TalkTalk — Tue, 28 May 2024 12:40:03 GMT

Thanks for confirming.

Regards,

Karl.