topic Re: Email contact in Full Fibre

Email contact

Pretzel40k — Sat, 11 May 2024 04:39:28 GMT

I am trying to contact talktalk but as I am working night shifts - and so sleeping during the day - I cannot phone or use live chat.

Is there an email address I can use?

I am looking to renew my contract rather than change providers but new users get better prices...

Re: Email contact

Gliwmaeden2 — Sat, 11 May 2024 07:37:45 GMT

There's not an email address that could help with this, @Pretzel40k.

But if you check opening hours, you'll see that Chat is open live on weekdays till 9pm, so up to 12 hours.

It can take a ridiculous amount of time, but you should find there's a margin of opportunity there.

Over the phone: 9am - 7pm on weekdays, till 6pm Saturdays, NOT open for this on Sundays.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Email contact

Pretzel40k — Sun, 12 May 2024 22:19:04 GMT

Thanks.

I am aware of their opening times but between work, travel and sleep it leaves me very little time. My only time long enough to accomplish anything would be 6.30-7.30am or 10-11pm. I'm fairly rushed off my feet other than that.

Never mind. Another customer lost because of a lack of an email address and terrible renewal pricing.

Re: Email contact

Arne-TalkTalk — Fri, 17 May 2024 09:01:45 GMT

Hi Pretzel40k

Sorry that you are unhappy.

Renewal deals cannot be done via email as the process requires you to accept the Autosign documents as part of sales compliance, so they only options are phone/live chat or via My Account.

Apologies that it is inconvenient for you.

Re: Email contact

bigkenny — Fri, 17 May 2024 13:22:46 GMT

Its amazing your an ISP and its about a service thats in use 24/7 but you forget the back bone of this country has to work nights and weekends but you lot at TT seem to think a 3 day week is still with us from the 1970`s. Wake up you work for us so WORK we pay your wages!! Christ what a damn joke you expect us to work around your hours!!

Re: Email contact

Arne-TalkTalk — Fri, 24 May 2024 12:51:46 GMT

bigkenny if there is an issue please start your own topic an we can look into it.