topic Re: Router randomly resetting in Full Fibre

Router randomly resetting

ErnieJ — Sat, 18 May 2024 18:05:30 GMT

As with other users, my router randomly resets itself with the message:

Device reset. Cause: System reset due to kernel panic,

I believe This can be cured by a software upgrade to version 1.06 ( from information seen both on these forums and elsewhere on the internet). I currently have V1.05T installed. Amongst other things this causes great headaches with my Sky Q box which loses connection and doesn't like reconnecting.

I am using my original Huawei router as the Eero supplied when I went full fibre does not give very good wifi coverage and I ain't going to buy an extender if I don't need to.

Can I obtain an software upgrade please?

Thanks

Router details:

Device Type:	DG8041W
Description:	EchoLife DG8041W Home Gateway
SN:	2153035991QUL5133568
Hardware Version:	I.1.01
Software Version:	v1.05t

Re: Router randomly resetting

KeithFrench — Sun, 19 May 2024 14:02:41 GMT

Hi @ErnieJ

This router is no longer used, I will ask TalkTalk to replace it for you with the current router.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router randomly resetting

Debbie-TalkTalk — Mon, 20 May 2024 06:38:04 GMT

Hi ErnieJ

Sorry for the delay.

I can send you a replacement router, would you like me to arrange this?

Re: Router randomly resetting

Anonymous — Wed, 22 May 2024 09:00:30 GMT

Morning Ernie,

How are you getting on? Would you like us to send the replacement router?

Thanks

Michelle