topic Re: Unable to make phone calls and interrupted dial tone but no voicemail message in Full Fibre

Unable to make phone calls and interrupted dial tone but no voicemail message

chrishtie — Sun, 19 May 2024 07:10:45 GMT

On Fibre 65 + VoIP. Over the past couple of weeks the dial tone has been interrupted but there's no voicemail message.
Last night we tried to make calls but none would connect - just get "unobtainable" tone

Re: Unable to make phone calls and interrupted dial tone but no voicemail message

Gliwmaeden2 — Sun, 19 May 2024 07:20:14 GMT

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

@chrishtie, try to reach Talktalk via Chat today.

Forum staff will be back on Monday

Re: Unable to make phone calls and interrupted dial tone but no voicemail message

Anonymous — Mon, 20 May 2024 06:29:20 GMT

Hi chrishtie,

I'm sorry to hear this. Can I just confirm, are you using the Wifi Hub 2? Have you tried rebooting the router and then retested this again?

Thanks

Michelle

Re: Unable to make phone calls and interrupted dial tone but no voicemail message

chrishtie — Mon, 20 May 2024 07:27:34 GMT

Hi Michelle

Thanks for the response.

Can confirm that it is the WiFi Hub 2.

I've rebooted and it seems to have cured the problem of making calls but I still have the issue of interrupted dual tone but no voicemail message

Any advice would be helpful.

Thanks

Chris

Re: Unable to make phone calls and interrupted dial tone but no voicemail message

Anonymous — Mon, 20 May 2024 07:29:34 GMT

Hi Chris,

I'm glad to hear this. So just to confirm, if you dial 1571, it says you have no voicemail messages on the line?

Michelle

Re: Unable to make phone calls and interrupted dial tone but no voicemail message

Anonymous — Wed, 22 May 2024 08:52:18 GMT

Morning Chris,

How are you getting on?

Thanks

Michelle