topic Re: Port Forwarding in Full Fibre

Port Forwarding

njr1972 — Mon, 06 May 2024 07:48:14 GMT

I have Fibre65 and the Talk Talk Hub2 router.

I am trying to set up some port forwarding.

The routers interace, is not the greatest and its very slow. BUT I have to use this router as I have a VoIP landland.

All I want to do is a port forward as in the attached image, but its not letting me & its not telling me why.

Can anyone please advise ?

Thanks

Re: Port Forwarding

KeithFrench — Mon, 06 May 2024 09:38:20 GMT

I assume that this is the Sagemcom FAST 5364 & not the Hub 2 (FAST 5464)? If so what is the hardware revision of it?

Re: Port Forwarding

njr1972 — Mon, 06 May 2024 20:19:42 GMT

Hi. Thanks for the reply. It is actually a FAST 5464-1.T4 running SG4K100174 GUI version: 5.100.1.

THANK YOU

Re: Port Forwarding

KeithFrench — Tue, 07 May 2024 09:50:32 GMT

I have just tested your rule on my 5464 & it not only was accepted, but it worked the first time. Have you created other rules that use the same ports for any other device or IP address?

Re: Port Forwarding

njr1972 — Sun, 12 May 2024 10:42:59 GMT

Thanks very much for testing my rule.

This is the first port forward I have done, so there is nothing conflicting with it.

I will try to contact TalkTalk, as either my router is locked down or there is an issue.

Thanks for all the help

Re: Port Forwarding

KeithFrench — Sun, 12 May 2024 12:26:20 GMT

The router is no more locked down than any other 5464. Have you tried a factory reset?

Re: Port Forwarding

Anonymous — Mon, 20 May 2024 05:42:14 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: Port Forwarding

njr1972 — Mon, 20 May 2024 10:57:42 GMT

I am disgusted with Talk Talk and plan to leave as soon as possible.

I have had 2 long phone calls with support and they don't seem to understand anything, not even the simple term "port forwarding".

During the last call I was told "just follow the instructions" and then "Maybe the router doesn't do port forwarding".

I made a complaint and ANABELLA (Manager, but not a very good one) was supposed to call me back with a booked call.
But of course, why would anyone do what was asked ? No calls, wasting my time.

VERY poor service from TalkTalk, as usual.

But Michelle, thank you for checking in - as least there is one person who can do their job.

Re: Port Forwarding

Debbie-TalkTalk — Mon, 20 May 2024 11:07:31 GMT

Hi njr1972

I'm really sorry to hear this.

Can I just check, did you try the factory reset?

Re: Port Forwarding

KeithFrench — Mon, 20 May 2024 12:00:37 GMT

Hi @njr1972

I know all about port forwarding and have been trying to help you. I did ask you to try a factory reset of your 5464, as I cannot replicate your problem on my 5464. Did you ever try this?

Re: Port Forwarding

njr1972 — Mon, 20 May 2024 12:34:49 GMT

Keith, you have been awesome - thank you.

My issue is with the poor support from TalkTalk - they don't understand the issue and cannot call me back.

Yes, I did a factory reset and its the same.

Thanks very much for all your help

Re: Port Forwarding

njr1972 — Mon, 20 May 2024 12:35:57 GMT

Yes, but since I was told "hmm, maybe the router doesn't port forward" it seemed pointless.

Stanger as ALL routers for the past 2 decades have port forwarding

Re: Port Forwarding

Debbie-TalkTalk — Mon, 20 May 2024 12:38:56 GMT

Hi @njr1972

When did we last send you a new router?

Re: Port Forwarding

KeithFrench — Mon, 20 May 2024 12:42:09 GMT

I am sorry, but this is a fairly advanced topic and an area that the call centre does not seem to know what they are talking about. If nothing else, the TalkTalk support staff on this forum will ask me to get involved.

The best way forward is to get this passed over to the TalkTalk devices team to see if they can replicate it & if so, they will forward it to Sagemcom as a bug. I know there have been issues of a similar nature with their other router - the FAST 5364 and from what I have been told these should be fixed in the next firmware release. I can not confirm if this will be the case with the 5464, even though they share the same firmware revision.

I'll ask TalkTalk to pass this over now for you.

Re: Port Forwarding

Anonymous — Mon, 20 May 2024 12:47:07 GMT

Hello,

Thanks @KeithFrench I'll pass this over to our Devices Team now to ask if they are aware of any known issues with port forwarding on the Wifi Hub 2. I'll post back here as soon as I know more.

Thanks

Michelle

Re: Port Forwarding

KeithFrench — Mon, 20 May 2024 13:47:49 GMT

Another possibility @Anonymous and @njr1972 is that this is only affecting hardware revision 1 (I have hardware rev 2, which might be why I can't replicate it). The similar bugs with the 5364 only affected hardware v3 & I have v4.

Re: Port Forwarding

Billx — Mon, 20 May 2024 15:49:56 GMT

Just before I login to the 5464, the web interface displays 'Device Ver: FAST 5464-1.T4'

After I login, it displays under Device Info, 'Hardware Version FAST5464 2.00'

Maybe they are the same thing.

Bill

Re: Port Forwarding

Debbie-TalkTalk — Tue, 21 May 2024 06:25:15 GMT

Thanks @KeithFrench

We are just waiting for our Devices Team to come back to us.

We will post back as soon as we have further information.

Re: Port Forwarding

Anonymous — Wed, 22 May 2024 06:00:17 GMT

Morning,

Our Devices Manager has advised that we've tested this but have not been able to replicate the issue that you're experiencing. They have asked if you can try this again and provide the date and time that this has failed and we can check the logs on our side to see if we can see any possible issues?

Thanks

Michelle

Re: Port Forwarding

njr1972 — Wed, 22 May 2024 20:25:45 GMT

I have tried again for the forth time, same result.

22/5/24 9:23pm