topic Re: No white light on router but internet works ok in Full Fibre

No white light on router but internet works ok

TrixieRa — Mon, 20 May 2024 16:24:11 GMT

For sometime now the white light does not work on my GD8041W, but the starting up process does light up.

I called and reported it, and after spending a long time going through tests (most of which I had already done), I was told that as long as it still worked, they would not replace it!

That is so annoying, as it's such a simple thing, and it's reassuring to have that light, but why is it denied?

Has anybody else had that problem?

Re: No white light on router but internet works ok

Debbie-TalkTalk — Tue, 21 May 2024 06:24:16 GMT

Hi TrixieRa

This will be a fault with the router, would you like me to send a replacement router?

Re: No white light on router but internet works ok

TrixieRa — Tue, 21 May 2024 09:20:44 GMT

Yes please Debbie,

At last you have understood and solved the problem.

I was told it was not a fault and I would have to pay!

Thanks again.

Re: No white light on router but internet works ok

Debbie-TalkTalk — Tue, 21 May 2024 09:24:20 GMT

Hi TrixieRa

Apologies for this.

The replacement router is on its way and a returns bag for your current one.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

Re: No white light on router but internet works ok

TrixieRa — Wed, 22 May 2024 11:43:06 GMT

Thanks Debbie,

The replacement arrived today and was working within 15 mins.

I will send the faulty one back within the next day or two.

Again, thanks for your prompt help and support.

regards

Re: No white light on router but internet works ok

Debbie-TalkTalk — Wed, 22 May 2024 11:58:25 GMT

Hi @TrixieRa

That's great, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: No white light on router but internet works ok

AdilJ1 — Sat, 25 May 2024 18:20:48 GMT

I seem to have the same problem, although going through the diagnostics was difficult on a phone and terminated early with a survey which I responded to appropriately. I still have no white light on the router but internet access seems OK.

Re: No white light on router but internet works ok

Gliwmaeden2 — Sat, 25 May 2024 19:56:06 GMT

If you need further help, @AdilJ1, please start your own topic and staff will reply during the week.

You'll also need to complete your community forum profile details for TT staff to identify your account.

Re: No white light on router but internet works ok

Debbie-TalkTalk — Tue, 28 May 2024 05:46:13 GMT

Hi AdilJ1

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks