topic Re: My download is under 100M instead of 150M in Full Fibre

My download is under 100M instead of 150M

Shajna — Wed, 22 May 2024 12:17:30 GMT

Hello,

Ref: REP-14320515

For the past month my download has been under 100M, instead of 150M or there abouts. I ticket was raised last week and I was told some tests and work will be carried out. I have not heard back and my connectivity is still the same. The update section has zero update. Please see attached.

Regards,

Shajna

Re: My download is under 100M instead of 150M

Anonymous — Wed, 22 May 2024 12:20:07 GMT

Good afternoon,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: My download is under 100M instead of 150M

Shajna — Wed, 22 May 2024 12:25:30 GMT

Hi Michelle,

Thanks completed 🙂

Re: My download is under 100M instead of 150M

Anonymous — Wed, 22 May 2024 12:30:59 GMT

Hello,

Thank you. I've run a test on the line now which is clear. Can I just confirm, are you currently using an eero? If you are then could you confirm what version of firmware is showing on your eero please?

Have you also tried powering down both the ONT and the eero for a full 30 minutes?

Thanks

Michelle 🙂

Re: My download is under 100M instead of 150M

Shajna — Wed, 22 May 2024 12:35:26 GMT

Hi Michelle,

The router is a Sagecom and not an Eero as I had problems connecting all my devices to the Eero as well as frequent dropouts. The Sagecom router has been fantastic since.

I have done the below and it has not made a difference:

Can you please follow these steps:

1. Switch your router on if it isn't already
2. Locate the reset pinhole button. This is usually on the back or side of your router.
3. Gently push a pin, a straightened paperclip, or another appropriate item into the hole until you feel a click. Hold it for 30 seconds.
4. Any lights on the front of the router should turn off and come back on again.
5. Once your router has fully booted and any lights are on, you can reconnect your devices to your Wi-Fi.
6. f the power light on your Super Router is red or the light on your Wi-Fi Hub stays solid amber for more than 15 minutes, then your router may be faulty, and you'll need to get in touch so we can look into this for you.

Regards,

Shajna

Re: My download is under 100M instead of 150M

Anonymous — Wed, 22 May 2024 12:38:16 GMT

Hi Shajna,

Ok thank you for confirming. Would it be possible to try powering the ONT and the router down for a full 30 minutes and then retest again as this will reset the current session? Is it also possible to run a wired speed test directly at the ONT with the router removed so we can see if the speed coming into the ONT is ok?

Michelle

Re: My download is under 100M instead of 150M

Shajna — Wed, 22 May 2024 12:54:21 GMT

Hi Michelle,

I can try this after I finish work, as I work from home, and will come back to you.

Currently my laptop is wired into a switch connecting the the router. I have tried the test directly connected to the router with the same results.

With regards to the ticket: REP-14320515, I was told some other tests would be carried out, I have not heard anything.

Thank you.

Shajna

Re: My download is under 100M instead of 150M

Anonymous — Thu, 23 May 2024 05:55:12 GMT

Morning Shajna,

How are you getting on?

Thanks

Michelle

Re: My download is under 100M instead of 150M

Shajna — Thu, 23 May 2024 09:16:44 GMT

Good morning, Michelle,

When connected directly to the ONT, I get my full bandwidth.

I am now also getting the full bandwidth wired and wireless. This has made a hugh difference.

Thank you so much.

Regards,

Shajna

Re: My download is under 100M instead of 150M

Anonymous — Thu, 23 May 2024 09:36:31 GMT

Morning Shajna,

I'm really glad to hear this and thanks for letting me know 🙂

Michelle