topic Re: Internet dropping off in Full Fibre

Internet dropping off

Raj LCFC — Sun, 26 May 2024 19:24:42 GMT

Ever since we had the upgrade to full fibre we have all noticed a big increase in the amount of outages we get when online.

It will only be for a short period of time( Couple of minutes) and then revert okay.

We can see this on our mobiles when it says 4G and WIFI instead of being connected to the router and showing the name.

It's getting frustrating now for my son who complains when playing with his mates online with his Nintendo Switch.

Can you investigate please.

Image of router above

Regards Raj

Re: Internet dropping off

Raj LCFC — Mon, 27 May 2024 18:55:31 GMT

Spoke to a live chat rep and unfortunately was as helpful as a chocolate teapot.

Blamed my house, the build of it, where the router is ( I sent hima picture)etc.

I said why didnt the engineers give me any advice where the router should have been when they installed the fibre and he blamed them too.

BUT he said there IS an issue as the speeds etc were slow!!!

I'll wait for one of TT reps to suggest something when they read the post.

Re: Internet dropping off

Anonymous — Tue, 28 May 2024 06:45:46 GMT

Good morning,

I'm sorry to hear this. Can I just confirm, does this only happen to devices connected wireless? Do you have any devices connected wired? Do any of the lights change on the router or the ONT when this happens please?

Thanks

Michelle

Re: Internet dropping off

Raj LCFC — Tue, 28 May 2024 06:50:45 GMT

Morning MIchelle.

Its randomly on our mobiles and my son has started complaining when he plays his Nintendo switch that the wifi has kicked him off.

Our phones will just be kicked off the wifi and then we can see th 4G symbol so we know we have to connect again, even though we all have auto connect on our mobiles.

Nothing is wired so its all wifi.

Re: Internet dropping off

Debbie-TalkTalk — Tue, 28 May 2024 07:07:00 GMT

Hi Raj LCFC

I can see that the uptime for the router is quite long. Can you try rebooting the router for me please and then retesting?

Re: Internet dropping off

Raj LCFC — Tue, 28 May 2024 07:16:50 GMT

Hi Debbie.

No problem, i can do this when i'm back home later this afternoon- What do you mean by re-testing?

Re: Internet dropping off

Debbie-TalkTalk — Tue, 28 May 2024 07:22:47 GMT

Hi Raj LCFC

Thank you 🙂

Could you monitor the connection for a couple of days after the reboot to see if the wireless connection improves?

Re: Internet dropping off

Raj LCFC — Tue, 28 May 2024 10:07:18 GMT

Reboot done- switched off for 5 minutes- will let you know how it goes.

Can you do any testing your end to see if its made any difference?

Re: Internet dropping off

Debbie-TalkTalk — Tue, 28 May 2024 10:12:13 GMT

Hi Raj LCFC

Thank you, we can check this again tomorrow to see if we can see any further drops.

I will post back here tomorrow morning.

Re: Internet dropping off

Debbie-TalkTalk — Wed, 29 May 2024 06:28:52 GMT

Hi Raj LCFC

The connection looks better this morning following the router reboot, how was the connection for you last night?

Re: Internet dropping off

Raj LCFC — Wed, 29 May 2024 06:45:37 GMT

Morning Debbie.

Thanks for the update.

Can you see an increased speed and stability now?

The kIds haven't moaned last night so it must be abit better.

Thank you for your help.

Re: Internet dropping off

Debbie-TalkTalk — Wed, 29 May 2024 06:55:11 GMT

Hi Raj LCFC

That's great. The connection appears to be more stable.

When you run a speed test what speed are you now receiving?

Re: Internet dropping off

Raj LCFC — Wed, 29 May 2024 06:56:40 GMT

I will do one tonight and send a snapshot for you.

Should i just use the one on talktalks website?

Re: Internet dropping off

Debbie-TalkTalk — Wed, 29 May 2024 07:04:10 GMT

Hi Raj LCFC

Yes please 🙂

I just want to check what speed you are receiving when you run the test.

Thanks

Re: Internet dropping off

Raj LCFC — Wed, 29 May 2024 14:29:30 GMT

Re: Internet dropping off

Anonymous — Thu, 30 May 2024 05:32:48 GMT

Morning Raj,

Thank you. Is your connection still ok since the router reboot?

Michelle

Re: Internet dropping off

Raj LCFC — Thu, 30 May 2024 06:21:24 GMT

Hi Michelle

So far so good thanks, kids haven't complained so its all good so far....

Re: Internet dropping off

Anonymous — Thu, 30 May 2024 06:23:28 GMT

Good morning,

I'm really glad to hear this. If anything does change then please let us know 🙂

Michelle 🙂