topic Re: Having Major issues. Concerned network or account may be Compromised in Full Fibre

Having Major issues. Concerned network or account may be Compromised

Fodderbot1 — Sun, 26 May 2024 18:10:37 GMT

Hi there.

I created this temp account just so i could make this post.

First of all I can't log in to myaccount on any of my devices.

After the site attempts to load I get this error message

Site attempts to load my details. Then i end up with this

I even tried to login passwordless but the code I'm sent doesn't ever work

I triple checked it was the correct code

I literally cant access talktalk myaccount at all!

I can still connect to my home network. But the speed of my network has dropped significantly.

Its supposed to be over 150 Mbps.

Anyway. I apologise as this is not a lot of information to work with. But my email address associated with myaccount seems to be locked out.

Any assistance would be greatly appreciated

Kind Regards

Re: Having Major issues. Concerned network or account may be Compromised

Fodderbot1 — Sun, 26 May 2024 18:23:01 GMT

Sorry. I forgot to mention that I bought a new android tablet and gaming laptop recently.

Adding these new devices to my network might play a factor in locking me out i suppose?

I do have alot of devices connected to my eero.

Cheers.

Re: Having Major issues. Concerned network or account may be Compromised

Pat-Ramsgate — Sun, 26 May 2024 21:42:52 GMT

You are not alone, this is affecting lots of people, I had issues about 11am and after wasting half an hour on chatI eventually get told that there is an issue affecting lots of accounts,

Re: Having Major issues. Concerned network or account may be Compromised

Gliwmaeden2 — Sun, 26 May 2024 23:40:03 GMT

Staff on the forum are away till Tuesday, @Fodderbot1.

Helpful if you can add your Talktalk phone number or account number in Personal Information for staff to identify your account, in case there's anything peculiar to your account rather than a more general problem.

Go via your avatar/name; settings; from the drop down menu select Personal Information. SAVE CHANGES.

Re: Having Major issues. Concerned network or account may be Compromised

Chris-TalkTalk — Tue, 28 May 2024 06:53:08 GMT

Hi Fodderbot1,

Apologies for the delay. How are you getting on, are you still experiencing this issue?

Chris

Re: Having Major issues. Concerned network or account may be Compromised

Fodderbot1 — Tue, 28 May 2024 07:05:40 GMT

Hi there Chris.

The issue was confirmed by talktalk to be affecting many users. So it wasn't just me. It just so happened to occur at the worst possible time.

Issue is now resolved. I can access myaccount.

Many thanks for your concern and checking in with me.

Kind regards

Re: Having Major issues. Concerned network or account may be Compromised

Chris-TalkTalk — Tue, 28 May 2024 07:10:05 GMT

Thanks for confirming that it's now been resolved, apologies for any inconvenience. Just let us know if you experience any further problems

Chris