topic Re: Another user with 5Ghz channel number problem in Full Fibre

Another user with 5Ghz channel number problem

zenothebudgie — Tue, 21 May 2024 16:21:05 GMT

Hi there

I've been wondering for a while why some of my 5Ghz compatible devices can't connect to that signal, and instead connect to 2.4GHz and came across some threads here saying that there is a known issue with eero devices defaulting to a channel that most devices can't access.

I have used a WiFi Analyzer app and it says that my 5Ghz is using CH 153(155). I understand there is a fix that can be applied but I need to request it? Could someone look into this for me so I can get the fix applied?

Re: Another user with 5Ghz channel number problem

KeithFrench — Tue, 21 May 2024 21:18:08 GMT

I have asked one of TalkTalk's support to pick your thread up and ask them to apply the fix for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Another user with 5Ghz channel number problem

Anonymous — Wed, 22 May 2024 06:45:59 GMT

Good morning,

Could I just check, what version of firmware is showing on your eero please?

Thanks

Michelle

Re: Another user with 5Ghz channel number problem

zenothebudgie — Wed, 22 May 2024 11:25:10 GMT

Thanks Keith, much appreciated.

Re: Another user with 5Ghz channel number problem

zenothebudgie — Wed, 22 May 2024 11:28:21 GMT

Hi Michelle

It's v 7.3.3-2

Thanks for looking at this.

Re: Another user with 5Ghz channel number problem

Anonymous — Wed, 22 May 2024 11:34:58 GMT

Good afternoon,

Thank you for confirming. I've passed this straight over to our Devices Manager now and will post back as soon as I receive an update.

Thanks

Michelle

Re: Another user with 5Ghz channel number problem

Anonymous — Fri, 24 May 2024 06:42:26 GMT

Morning,

No additional update as yet, If I don't hear anymore by the end of the day then I will chase this.

Thanks

Michelle

Re: Another user with 5Ghz channel number problem

Anonymous — Thu, 30 May 2024 08:54:52 GMT

Morning,

I'm really sorry for the delay. I've asked the Devices Manager if they have received an update from eero.

Thanks

Michelle

Re: Another user with 5Ghz channel number problem

Anonymous — Thu, 30 May 2024 12:10:29 GMT

Hello again,

I've been advised that the fix has now been applied. Please can you retest and let us know how your connection compares.

Thanks

Michelle

Re: Another user with 5Ghz channel number problem

zenothebudgie — Thu, 30 May 2024 14:46:38 GMT

Hi there Michelle

I've now tested it and the devices are able to connect to the 5GHz connection from my eeros.

Thanks very much for all your assistance with this.

Paul

Re: Another user with 5Ghz channel number problem

Chris-TalkTalk — Fri, 31 May 2024 07:21:49 GMT

That's great news Paul, thanks for letting us know

Chris