topic Eero 6 5ghz router channels in Full Fibre

Eero 6 5ghz router channels

ste2610 — Thu, 30 May 2024 22:11:47 GMT

Hello,

I have a Eero 6 router with Full Fibre 150 and the router is only using Channel 155 for the 5GHz band. Most of my devices in my home 5Ghz devices are not compatible with that high channel and it is causing congestion on the 2.4ghz channel, resulting in overall slower connections and poor performance.

The eero 6 router does not allow to me to change the channel configuration. Please can someone help me change the 5ghz channel to something between channels 36-48 so I can connect my devices.

I see other customers have also reported the same issue with similar devices e.g. Samsung and Google products.

Any assistance would be greatly appreciated.

Kind regards, Steven

Re: Eero 6 5ghz router channels

KeithFrench — Fri, 31 May 2024 08:42:16 GMT

There is a fix for this issue. I have asked one of TalkTalk's support to pick your thread up and arrange to get it applied for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Eero 6 5ghz router channels

ste2610 — Fri, 31 May 2024 08:46:35 GMT

Thank you Keith! Much appreciated, hopefully someone can apply the fix soon

Re: Eero 6 5ghz router channels

Chris-TalkTalk — Fri, 31 May 2024 14:08:04 GMT

Hi ste2610,

I've asked our product team to take a look at this for you. We'll let you know when we receive an update

Chris

Re: Eero 6 5ghz router channels

ste2610 — Fri, 31 May 2024 14:12:44 GMT

Thanks Chris!

Re: Eero 6 5ghz router channels

Chris-TalkTalk — Fri, 31 May 2024 14:13:31 GMT

No problem 🙂

Re: Eero 6 5ghz router channels

ste2610 — Tue, 04 Jun 2024 08:59:17 GMT

Hi Chris, I still haven't received an update, or any information, from the product team. Is there a way I can contact them directly or could you give them a nudge for me please.

Re: Eero 6 5ghz router channels

Chris-TalkTalk — Tue, 04 Jun 2024 09:32:04 GMT

Sorry for the delay, I've asked our Product team for an update

Chris

Re: Eero 6 5ghz router channels

ste2610 — Sat, 08 Jun 2024 14:21:51 GMT

Hi Chris, I'm still waiting on a resolution for this.

Re: Eero 6 5ghz router channels

Anonymous — Mon, 10 Jun 2024 06:33:47 GMT

Good morning,

I'm really sorry, I've chased the team again for an update.

Thanks

Michelle

Re: Eero 6 5ghz router channels

ste2610 — Thu, 13 Jun 2024 08:22:41 GMT

Hi Michelle,

I'm yet to hear from anyone about this, please can you send a chaser as it's been two weeks since I raised this.

Kind regards, Steven

Re: Eero 6 5ghz router channels

Anonymous — Thu, 13 Jun 2024 08:24:55 GMT

Hi Steven,

Apologies for the delay. I spoke to the Devices Manager directly and they confirmed that this has been passed to eero for the fix to be applied so I will speak to them again today to chase this again.

Michelle

Re: Eero 6 5ghz router channels

Anonymous — Thu, 13 Jun 2024 09:48:48 GMT

Hi Steven,

I've been advised that the fix has now been applied, could you retest and let us know how your connection compares please?

Thanks

Michelle

Re: Eero 6 5ghz router channels

Anonymous — Fri, 14 Jun 2024 07:23:29 GMT

Morning,

Just checking back in to see how your connection has been?

Thanks

Michelle

Re: Eero 6 5ghz router channels

ste2610 — Fri, 14 Jun 2024 08:09:08 GMT

Morning Michelle,

Thanks for checking in. My Eero is now broadcasting the 5ghz signal on channel 48, and I can finally connect my devices. Thanks for your help!

Re: Eero 6 5ghz router channels

Anonymous — Fri, 14 Jun 2024 08:21:59 GMT

Good morning,

I'm glad to hear this and thanks for confirming 🙂

Michelle