topic Re: Replacement router power supply in Full Fibre

Replacement router power supply

Amphy — Fri, 31 May 2024 14:26:40 GMT

Hi ,

I've had a router power supply fail after only 6 months, please could a replacement be sent?

(In fairness, it was one 'off ther back of the van' when city fibre did the FTTP installation as TT didn't send me the new version.)

Dashboard details router as -

"TalkTalk Wi-Fi Hub 2
version SG4K100174"

Thanks!

Regards

Amphy

Re: Replacement router power supply

KeithFrench — Fri, 31 May 2024 15:02:38 GMT

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Replacement router power supply

Debbie-TalkTalk — Mon, 03 Jun 2024 06:19:02 GMT

Hi Amphy

Sorry for the delay.

I've ordered the replacement router, please allow 48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: Replacement router power supply

Amphy — Mon, 03 Jun 2024 07:45:14 GMT

Hi @Debbie-TalkTalk ,

Thanks for arranging the replacement. I have received a confirmation email that includes a billing for £89 for a replacement eero.

Is the eero to replace the sagemcom wifi hub 2?

If so, all I need is a new power supply for the existing sagemcom unit. I have my own mesh system so only use the TT supplied equipment for basic modem & DHCP/IP address setting.

Please can you confirm whether I will actually be billed the £89 charge?

Thanks/regards

Amphy

Re: Replacement router power supply

Debbie-TalkTalk — Mon, 03 Jun 2024 07:49:38 GMT

Hi Amphy

Apologies, please ignore that email, there will be no charge applied.

This is the new router being sent. We can't send a power supply on its own sorry.

Re: Replacement router power supply

Amphy — Mon, 03 Jun 2024 07:53:09 GMT

Hi @Debbie-TalkTalk

Thanks for the swift confirmation & again, thanks for arranging the replacement.

Regards

Amphy

Re: Replacement router power supply

Debbie-TalkTalk — Mon, 03 Jun 2024 07:55:52 GMT

Hi Amphy

You're welcome 🙂

Please let us know how you get on.

Thanks

Debbie

Re: Replacement router power supply

Amphy — Tue, 04 Jun 2024 11:43:32 GMT

Hi @Debbie-TalkTalk ,

I've received the package this morning, however, it is an eero not the wifi hub 2. Would it be possible to send a sagemcom hub?

Thanks

Amphy

Re: Replacement router power supply

Debbie-TalkTalk — Tue, 04 Jun 2024 11:58:44 GMT

Hi Amphy

Apologies, that was the replacement it allowed me to order. Which package do you have?

Re: Replacement router power supply

Amphy — Tue, 04 Jun 2024 12:35:37 GMT

Hi @Debbie-TalkTalk ,

I have the fibre 150 package (it was the pushed upgrade from the FTTC 65 to FTTP).

I guess I should've had the eero at time of installation, however I didn't receive anything from TT, so I used a spare hub 2 the cityfibre guys had in the van to get me up n running - in fairness, it's been fine except the power supply failed within 12hrs of me switchng the unit back on after a fortnight hols!.

Re: Replacement router power supply

Debbie-TalkTalk — Tue, 04 Jun 2024 12:40:55 GMT

Hi Amphy

Ah ok, yes it's an eero you receive with this package, apologies that this wasn't sent out when you upgraded.

Re: Replacement router power supply

Debbie-TalkTalk — Wed, 05 Jun 2024 09:00:55 GMT

Hi @Amphy

How's the connection been with the eero connected?

Re: Replacement router power supply

Amphy — Wed, 05 Jun 2024 09:07:20 GMT

Hi @Debbie-TalkTalk

I've yet to connect it - I'll wait until weekend as I want to make sure I have continuity for WFH.

I need to factor in the connection to my mesh for some LAN connections, and re-assigning my ever-growing list of fixed IP's!

Re: Replacement router power supply

Debbie-TalkTalk — Wed, 05 Jun 2024 09:11:12 GMT

Hi Amphy

Thanks for your reply.

If need any further help after connecting the eero then please let us know.

Re: Replacement router power supply

Anonymous — Thu, 06 Jun 2024 17:03:10 GMT

Get a new power supply off Amazon and a set of adapters for the correct size plug. I have had 2 power supply failures, first one was dead on turn on from new, the other went down over time. The details you need are on the power supply brick.

That way you can stick with your existing router rather than the Eero.