topic Re: Broadband loading speed in Full Fibre

Broadband loading speed

Cody+ — Wed, 05 Jun 2024 21:34:02 GMT

Just recently my broadband has got very slow on the get go, once its connected there's not a problem, but if it hasn't been used for a while, it's like it has gone to sleep and takes some time to wake itself up when I open the browser.

I'm sitting there with a non loading page, thinking there's an outage but it appears to be some other glitch, unless this is a new format? Where the broadband connection is unhooked until it gets a request?? So how best to reactivate it?

I'd try an intermediate line speed test, but of course, I can't do that if the browser isn't up and running and by then, it's recording the proper speed - so just wondering why the speed is 0.0 Mbps when it starts up. Is anyone else experiencing this?? Thanks

Re: Broadband loading speed

Debbie-TalkTalk — Thu, 06 Jun 2024 06:36:35 GMT

Hi @Cody+

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Broadband loading speed

Debbie-TalkTalk — Fri, 07 Jun 2024 06:10:42 GMT

Hi Cody+

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie