topic Re: eero not working in Full Fibre

eero not working

danbek — Sat, 08 Jun 2024 08:21:58 GMT

We were sent an additional eero to improve the coverage in our house.

We plugged it in to begin pairing it with our existing one, and all it does is flash yellow, which the instructions say means is an unapproved USBC power source - we plugged it in with the lead provided.

We can't get it to do anything else - is it broken?

Re: eero not working

KeithFrench — Sat, 08 Jun 2024 10:38:00 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: eero not working

Debbie-TalkTalk — Mon, 10 Jun 2024 07:21:58 GMT

Hi @danbek

I'm really sorry to hear this.

I can send you a replacement eero, are you happy for me to arrange this?