topic Re: Speed loss and dropouts in Full Fibre

Speed loss and dropouts

vauxhall-ventora — Wed, 12 Jun 2024 18:37:56 GMT

Hi, can anyone help? i always get a consistent speed of 150mbps and i have done for years until the last few days that is. My speed has now dropped to between 40 and 60 and i'm getting intermittent wi fi dropouts. Any help would be appreciated. Thanks.

Re: Speed loss and dropouts

Debbie-TalkTalk — Thu, 13 Jun 2024 05:04:10 GMT

Hi vauxhall-ventora

I'm sorry to hear this.

I've completed a line test and this is clear - No faults detected.

The line is also in sync at 160mb.

Please can you power down the router for a full 30 minutes and then run another speed test.

Thanks

Debbie

Re: Speed loss and dropouts

KeithFrench — Thu, 13 Jun 2024 09:48:10 GMT

Hi @vauxhall-ventora

When you have done as @Debbie-TalkTalk has suggested, if no better, please can you confirm if these speeds are from wireless speed tests?

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: Speed loss and dropouts

Anonymous — Thu, 13 Jun 2024 09:49:50 GMT

Thanks @KeithFrench

Michelle 🙂

Re: Speed loss and dropouts

vauxhall-ventora — Thu, 13 Jun 2024 10:57:40 GMT

My router is Sagemcom FAST 5364 and my modem is HUAWEI G fast model MT992. My speed loss is across all devices, fire sticks, samsung smart tv's and a desktop pc, the pc and tv's are hardwired with ethernet cables, the fire sticks are via wi-fi. My router is in the centre bedroom upstairs, it's been in the same spot it's always been, it's been there for years, i have always always got 150 on all devices in the house, no matter what room it's in and no matter if it's ethernet or wi-fi, my current package is fibre 150 with a guarantted speed of 110, i've been luck and always had 150mbps though, i've bought new cable for the modem and router and it has made no difference, i tried turning the router off, i left it off overnight, i left the modem off too, i have done a factory reset from within the router settings as well. still getting drop outs in connection and massice speed loss, i will try powering down the router again for 30 minutes as you suggested and i will reply this afternoon with results, thank you for your quick reply.

Re: Speed loss and dropouts

vauxhall-ventora — Thu, 13 Jun 2024 11:00:03 GMT

wireless and hardwired, my service is fibre to the cabinet then it's copper to my home, my package is fibre 150 g fast.

Re: Speed loss and dropouts

Karl-TalkTalk — Thu, 13 Jun 2024 11:13:38 GMT

Just looking at your connection, the G.fast Modem is in sync at 160mb however looking at the Router, this is only showing 69mb at the Wan port.

Thinking logically, this could be an issue with either the cable from the Modem to the router, so check or swap this if you can, or this could be the router itself. There is a small possibility it could also be the port on the modem, but lets get the cable and router checked first.

Are you able to check or swap the cable between modem and router ?

Thanks

Karl.

Re: Speed loss and dropouts

vauxhall-ventora — Thu, 13 Jun 2024 12:47:34 GMT

i changed ALL cables yesterday. i will try again now, my neighbour has just given me a brand new cable, it's the red one that goes from LAN on the modem to Wan on the router. I will messge back with the result. here are 3 speedtests i did about twn minutes ago, ookla, fast.com and the speedtest that is built into talktalk my account does not work, i will swap the cable and test again.321

Re: Speed loss and dropouts

Karl-TalkTalk — Thu, 13 Jun 2024 12:53:30 GMT

No problem, let me know the results, if still low, I'll swap out the router to prove if thats at fault.

Karl.

Re: Speed loss and dropouts

vauxhall-ventora — Thu, 13 Jun 2024 13:00:08 GMT

everything is back to normal, speed is 150mbps again, i changed the LAN to WAN cable and it's fixed it, thankyou very much for everyones help.

Re: Speed loss and dropouts

Karl-TalkTalk — Thu, 13 Jun 2024 13:19:40 GMT

So glad that normal speed has been restored.

Regards,

Karl.