topic Re: Upgrading to full fibre in Full Fibre

Upgrading to full fibre

Portland42 — Sat, 08 Jun 2024 13:47:41 GMT

My quote for upgrading to full fibre is less than I am paying now. Is that correct?

Re: Upgrading to full fibre

Divsec — Sat, 08 Jun 2024 13:53:15 GMT

@Portland42 happy days yes quite possibly not knowing what you are paying for what and quoted for and what.

Keep a written record of the offer, read the small print, then the very small print, the fill your boots.

Re: Upgrading to full fibre

Gliwmaeden2 — Sat, 08 Jun 2024 14:06:02 GMT

It will be for a minimum term contract and the core package, @Portland42.

Make sure that you clarify whether you are getting VOIP at the time of ordering.

It can't be added later to the package.

Boosts / TV will be additional to the quoted package price.

Always best to phone 03451 720088, or discuss via Chat rather than selecting via My Account or email.

Re: Upgrading to full fibre

ferguson — Sat, 08 Jun 2024 19:24:58 GMT

Where did you see/get this quote?

Re: Upgrading to full fibre

Arne-TalkTalk — Thu, 13 Jun 2024 12:05:22 GMT

What was the quote?

Re: Upgrading to full fibre

Portland42 — Thu, 13 Jun 2024 13:18:06 GMT

I've had a flyer from EE quoting Full Fibre 500 for £34,99.

Re: Upgrading to full fibre

Gliwmaeden2 — Thu, 13 Jun 2024 16:27:03 GMT

@Portland42, we've been replying assuming that you were talking about your quote from Talktalk!

What other companies might charge is only relevant if you want to upgrade with Talktalk and start by saying that you are "thinking of leaving, because....". You have some haggle power if there are better deals out there.

Otherwise not relevant, and if you need to leave to catch that offer, check that you are out of contract with Talktalk. If in contract there will be early termination fees.

They need 30 days' notice, and you must phone to cancel on 03451 720088. Switching to full fibre services is not as straightforward as with copper based line rental services.

Re: Upgrading to full fibre

Portland42 — Thu, 13 Jun 2024 19:25:05 GMT

You may have misunderstood my query. I was merely trying to establish whether TalkTalk could provide Full Fibre and at what cost. I’m keen to know what advantages and changes FF would entail. I was prompted to ask by a flyer I had from EE.

Re: Upgrading to full fibre

ferguson — Thu, 13 Jun 2024 20:21:34 GMT

Just take a look at the TalkTalk website, or as an existing customer get in touch with the customer loyalty team (details here) to see what services and deals they can offer you.

Re: Upgrading to full fibre

Arne-TalkTalk — Fri, 14 Jun 2024 08:24:28 GMT

Have a look at our fibre checker here https://www.talktalk.co.uk/