topic Re: Caller Display - Faulty in Full Fibre

Caller Display - Faulty

Billx — Wed, 29 May 2024 11:53:22 GMT

I wonder who can fix this for me.

Caller Display is set to on, in MyAccount.

My caller display here, now always displays 'Private Caller'.

I think this has been going on, since TalkTalk tried to upgrade my Fibre service 7 weeks ago, made a mess in the process, and still has not corrected the mess.

Bill

Re: Caller Display - Faulty

Chris-TalkTalk — Wed, 29 May 2024 12:11:37 GMT

Hi Bill,

Is this a VoIP service? Which router do you have?

Chris

Re: Caller Display - Faulty

Billx — Thu, 30 May 2024 10:33:35 GMT

Yes the service is Full Fibre 65 with VOIP

Sagemcom 5464

Thanks

Bill

Re: Caller Display - Faulty

Chris-TalkTalk — Thu, 30 May 2024 11:14:23 GMT

OK thanks, could you just retest and let me know if it's still not working

Chris

Re: Caller Display - Faulty

Billx — Fri, 31 May 2024 10:26:42 GMT

Hi, @Chris-TalkTalk

Just tested from my mobile.

The VOIP responds 'Private Caller'

Bill

Re: Caller Display - Faulty

Chris-TalkTalk — Fri, 31 May 2024 10:28:54 GMT

OK, could you switch the ONT and router off for at least 30 minutes then switch back on and retest, please let us know how you get on

Chris

Re: Caller Display - Faulty

Billx — Fri, 31 May 2024 11:03:31 GMT

Re: Caller Display - Faulty

Chris-TalkTalk — Fri, 31 May 2024 11:12:36 GMT

Thanks

Re: Caller Display - Faulty

Billx — Fri, 31 May 2024 11:54:46 GMT

@Chris-TalkTalk

Did the 30-minute routine.

Retested. No change. Still 'Private Caller'.

Thanks

Bill

Re: Caller Display - Faulty

Chris-TalkTalk — Fri, 31 May 2024 14:19:28 GMT

OK thanks Bill, do you have another telephone that you can test with before I pass it over to our Future Fibre team?

Chris

Re: Caller Display - Faulty

Billx — Fri, 31 May 2024 15:05:26 GMT

There is the TalkTalk VOIP and 1 mobile phone.

So all I can do is call from mobile to TalkTalk.

Can someone from TalkTalk call me on my TalkTalk VOIP?

Bill

Re: Caller Display - Faulty

Gliwmaeden2 — Fri, 31 May 2024 15:10:31 GMT

Forum support is online only, @Billx.

Re: Caller Display - Faulty

Billx — Fri, 31 May 2024 15:23:56 GMT

I never said otherwise, @Gliwmaeden2

All I am suggesting, when an operative does his tests, he can do a test from any phone from TalkTalk to my TalkTalk phone, at TalkTalk VOIP. That's fair, isn't it?

Are you suggesting that I have a pile of mobiles here, to do some of TalkTalk's tests?

Re: Caller Display - Faulty

Billx — Fri, 31 May 2024 15:29:22 GMT

@Chris-TalkTalk

Is this moving along now, or what?

Bill

Re: Caller Display - Faulty

Chris-TalkTalk — Mon, 03 Jun 2024 07:57:01 GMT

Hi Bill,

Just to confirm, do all calls show as private caller? Approximately how many deferent number have received calls from that show as private caller?

Chris

Re: Caller Display - Faulty

Billx — Wed, 05 Jun 2024 12:17:17 GMT

All my inward calls have been received as 'Private Caller' since 9/4/2024, which is a couple of days after I attempted to upgrade my TalkTalk service. TalkTalk made a mess of this. It is being commented on at,

https://community.talktalk.co.uk/t5/Full-Fibre/I-Upgraded-my-service-But-TalkTalk-Downgraded-my-service-Why/td-p/3034369

Bill

Re: Caller Display - Faulty

Chris-TalkTalk — Wed, 05 Jun 2024 12:27:32 GMT

OK thanks Bill. I'll pass it over to our Future Fibre team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly

Chris

Re: Caller Display - Faulty

Billx — Thu, 13 Jun 2024 17:37:58 GMT

No, nothing has changed and no one has contacted me.

Bill

Re: Caller Display - Faulty

Anonymous — Fri, 14 Jun 2024 06:28:40 GMT

Good morning,

I'm sorry that you've not been contacted by the faults team. I've contacted the team now and have asked if they can provide an update on this ASAP.

Thanks

Michelle

Re: Caller Display - Faulty

Anonymous — Fri, 14 Jun 2024 07:55:20 GMT

Hi Bill,

Our Fault Escalation Team have apologised and advised that this will be investigated ASAP.

Thanks

Michelle