topic Re: Need a new router in Full Fibre

Need a new router

AaronHopkins — Sat, 15 Jun 2024 15:06:46 GMT

Hi,

My internet keeps going down for 3-10 minutes many times a day, and have had engineers come round that have a look and they always say it is the router but nothing is being done. I have been trying to get in contact through the chat but nothing. This is without the terrible download/ upload speeds that I have been getting, I am ment to be getting 56mb down and the best I get is 20 on a good day.

Please fix this.

Re: Need a new router

Gliwmaeden2 — Sat, 15 Jun 2024 17:02:18 GMT

Staff will respond during the week, @AaronHopkins.

Make sure that you have completed your community forum profile details for them to identify your account.

Go via your avatar, settings, profile wizard.

Re: Need a new router

Debbie-TalkTalk — Mon, 17 Jun 2024 06:15:13 GMT

Hi @AaronHopkins

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Need a new router

Debbie-TalkTalk — Tue, 18 Jun 2024 08:06:24 GMT

Hi @AaronHopkins

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie