topic Re: Still waiting for returns bag in Full Fibre

Still waiting for returns bag

Anonymous — Sat, 15 Jun 2024 08:49:35 GMT

Hello,

I recently moved to another provider, I have been waiting to send the 2 eero routers back to you but no returns bag has arrived

Please can you send one out asap as I would not like to be charged.

Cheers

Gliwmaeden2 — Sat, 15 Jun 2024 09:07:31 GMT

Staff will respond after the weekend, @Anonymous.

Arne-TalkTalk — Mon, 17 Jun 2024 12:10:40 GMT

Hi Ryan806

I have requested a returns bag to be sent to you ASAP.

Regards

Anonymous — Mon, 17 Jun 2024 12:19:11 GMT

Thanks!

Arne-TalkTalk — Mon, 17 Jun 2024 12:40:42 GMT

No problem.

Anonymous — Thu, 27 Jun 2024 18:26:18 GMT

Hello Arne,

How long will this take to arrive as I really don't want to get charged for the equipment

Ryan

Gliwmaeden2 — Thu, 27 Jun 2024 19:58:52 GMT

They should have reached you at least a week ago as they normally only take a couple of days to arrive.

I'll re-escalate this thread for staff attention, @Anonymous.

Arne-TalkTalk — Mon, 01 Jul 2024 10:07:18 GMT

Hi Ryan806

It was sent via royal mail on the 28th June.

Should be with you by now.