topic Re: Replacement eero problems in Full Fibre

Replacement eero problems

danbek — Fri, 14 Jun 2024 08:58:47 GMT

I was sent an additional eero to improve signal reach in my house. The additional eero i was sent was faulty so I spoke to someone online on Saturday (8 June) who said a new one would be sent out express delivery and would take 2 to 3 days to arrive.

On Thursday (13 June), when it still hadn't arrived, I spoke to someone else online and they said it was due to be delivered that day.

Having waited in all Thursday afternoon in case it was delivered, it is now Friday (14 June) and it still has not arrived.

Please could you help.

Thanks

Re: Replacement eero problems

Debbie-TalkTalk — Fri, 14 Jun 2024 09:00:05 GMT

Hi @danbek

I have just sent you a Private Message to advise that I have re ordered this for you as you have not received the one previously sent.

Thanks

Re: Replacement eero problems

Debbie-TalkTalk — Fri, 21 Jun 2024 09:13:01 GMT

Hi @danbek

How are you getting on?